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  • August 26, 2021 at 8:30 pm #1318510
    ReseauCarrieres

    1-deleted old theme folder
    2-tried to add the new downloaded theme though the WP interface, providing the zip download. Didn’t work, got error “Link outdated, please try again”
    3-copied the enfold folder manually on the server. When trying do even just do a preview of the enfold theme (or enfold-child), I get the error “There has been a critical error on this website. Please check your site admin email inbox for instructions.”, on a white page (admin and front-end). I don’t receive any email.
    4-was still on PHP 5.6. The old version doesn’t work on 5.6. The newest version gives me the above error message with any version of PHP.
    5-I just updated WP to 5.8
    6-I disabled all plugins, but I get the same result.
    7-when I get the error at #3, I also get this error in the su_exec error log: “[2021-08-26 18:15:50]: uid: (1000/hbgcc000) gid: (1002/hbgcc000) cmd: ea-php56”
    8-I tried to update the theme with the plugin (https://envato.com/market-plugin/). It shows there is an update available. On the first click to update, it says “Error, already to latest version”. I click a 2nd time, and the update is done. But I get the same result as in #3.

    I’m stuck, please help!

    August 28, 2021 at 12:51 pm #1318767
    Rikard

    Hey ReseauCarrieres,

    Please post FTP login details in private, so that we can try to upload the theme manually for you. I would suggest that you try to update a bit more frequently in the future.

    Also, the recommended PHP version is currently 7.4 to run WordPress on. We can’t say for sure if your site will run into problems or not, using the current PHP version on your site.

    Best regards,
    Rikard

    August 30, 2021 at 3:48 am #1318873
    ReseauCarrieres

    Thanks for your answer. I managed to fix it all. It was a site that someone else built and maintained. Now it’s nice and clean and fully up to date.

    August 31, 2021 at 1:31 pm #1319131
    Yigit

    Hi,

    We are glad that it is fixed! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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