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Hi, I have had a few issues this morning with my website https://www.444retreat.co.uk/. It started with contact forms returning an error of:
Invalid form for reCAPTCHA sent.
Form could not be submitted. Please reload page and try again.
Name for token field was missing.So I did some digging and thought it might be because I hadn’t got an active Privacy statement which sounded odd but I saw it in a thread. I installed Complianz | GDPR/CCPA Cookie Consent and added a Cookie policy and link to the Privacy policy page. Google ReCAPTCHA continued to return an error so I disabled all plugins including wp-rocket which I thought might be causing an issue. At this point I started getting 404 errors on all pages except the home page. I went in to a random page to make a minor alteration and save it in the hope it would refresh the page but I then received the ‘Updating failed. The response is not a valid JSON response’ error.
I have reinstalled a fresh copy of Enfold and even installed a previous version but I still get the error and all pages except the home page see a 404 error.
Please help, I have spent all morning trying to fix this after trawling through this forum and I only seem to be making things worse.
Lyndon
Hey Lyndon,
Thank you for the inquiry.
We were able to validate the reCAPTCHA keys, but we couldn’t check the contact page because it redirects to a 404 error. We also tried recreating the contact page but couldn’t publish any new pages for some reason. Where can we check the issue? Please try updating the theme to version 6.0.8 and temporarily disable all plugins to troubleshoot.
Best regards,
IsmaelHi, thank you for the response. I have updated again to the latest version of Enfold and reinstalled the latest WordPress. I have deactivated all plugins but I still get the ‘Updating failed. The response is not a valid JSON response’ error. error when saving a page and all pages go to a 404 error exept for the home page.
Please feel free to login with the credentials I sent privately.Hi,
Thank you for the update.
Did you figure out the issue? The pages are now displaying correctly, and the reCAPTCHA feature seems to be working as expected. Please check the test page in the private field.
Best regards,
IsmaelGood Morning,
No I did not figure anything out. I left it yesterday still not working, with all the plugins deactivated and was about to rebuild it from the bottom up today. I have no idea what has changed overnight. Maybe a server issue or something you guys did.
I am going to slowly turn back on all the plugins one by one and see if they cause an issue but I am hopeful because they were all deactivated for hours when the site wasn’t working.
If I find anything out I will let you know.
Regards
Lyndon
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