Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 4, 2024 at 1:29 am #1447608
    Renard

    Hi team,

    I’ve encountered an issue with our homepage where I keep receiving an “Updating failed.” error message whenever I attempt to click the update button. Not sure if this is because I switched the PHP version from 7.2 to 8.0.

    Could someone please assist me with resolving this issue?

    Thank you.

    June 4, 2024 at 5:23 am #1447617
    Ismael

    Hey Renard,

    Thank you for the inquiry.

    Have you tried deactivating the plugins temporarily? Please clone the site to a different domain, then post the login details in the private field so that we can properly check the issue. Make sure to update the theme to version 5.7.1.

    Best regards,
    Ismael

    June 4, 2024 at 9:26 am #1447719
    Renard

    Hi Ismael,

    I was able to sort the issue after I changed the PHP version from 8.0 to 7.3.

    Appreciate your assistance. :)

    June 4, 2024 at 9:53 am #1447730
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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