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  • November 23, 2014 at 8:25 pm #356340
    Mark

    Hi Guys,

    I’ve noticed this happening for updates the last few months now…it’s a complete gamble, and I find myself needing to do it by FTP all of the time because it’s just too risky. Why is this happening…here is the exact error text that I get inside of WP when trying to update. I have 4 licenses for 4 sites that I update, and I’m wondering if there is some sort of issue with my licenses? I have a dev instance for each of the 4 sites so I can test updates on the dev instance first. In this case, I updated from the dev instance just fine and went to production and did the exact same thing, but a completely different result occurred:

    Updating Theme Enfold (1/1)
    Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/112523186/enfold.zip?AWSAccessKeyId=AKIAJYG5ROGJ6X7Z3M6Q&Expires=1416766865&Signature=lt1sBN1%2BlaGbm4EGf0nQbM70HVI%3D&response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress_theme.zip…
    An error occurred while updating Enfold: Download failed. Forbidden
    Disabling Maintenance mode…

    Attention: We detected some custom styling rules in your custom.css file and restored it ;)
    All updates have been completed.

    November 25, 2014 at 9:05 pm #357923
    Josue

    Hi Mark!

    This normally happens because of strict server/user permissions, have you already tried contacting your server-provider support?

    Regards,
    Josue

    November 26, 2014 at 6:14 am #358174
    Mark

    Hi Josue,

    I have root access on the box…there are no permissions issues…is there a file in particular you think I need to change permissions for? The dev instance is on the same box and the auto-update feature works fine there. It appears to be very intermittent, but has happened to me numerous times now so I can no longer use the auto-update with confidence. I’d like to fix this issue so any help isolating the problem would be great.

    Thanks,

    Mark

    November 29, 2014 at 4:17 am #359999
    Josue

    Hi Mark!

    There may be something different between the dev and production instances, perhaps a security plugin of configuration. Can you please create us a WordPress administrator account in one of the compromised installs? post it here as a private reply.

    Best regards,
    Josue

    December 5, 2014 at 7:46 am #363445
    Mark

    Josue,

    The install isn’t compromised because I manually updated the theme. Both the dev instance and prod are running the latest version of the theme…all of the plugins are the same. The only difference was production errored out when I used the auto update option,,,dev autoupdated just fine.

    Do you still want access? If so, which box? Dev or prod?

    The only plugins I am running are:

    Akismet
    bbPress
    Limit Login Attempts
    W3TC
    WordPress SEO

    December 5, 2014 at 10:32 pm #363882
    Ismael

    Hi!

    I think it’s better if you ask the envato forum regarding this issue. Most premium themes use the auto-update library given by Envato including Enfold. Aside from file and folder permissions, make sure that you use a single license on a single domain or project.

    Best regards,
    Ismael

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  • The topic ‘Updating Enfold Theme through WordPress Breaks Every Time’ is closed to new replies.