Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1314230
    Laura Kerbyson
    Guest

    We need to update our theme but it says that Enfold can’t be auto updated. What should I do purchase another copy and try to install? Will that mess up the web site. How should we update our theme? We have a problem with our WordPress quit publishing blog posts correctly.

    #1314382

    Hi Laura,

    Thanks for contacting us!

    I logged in to your site and can see update notification for Enfold so you should be able to update the theme from WordPress dashboard. Could you please elaborate on the issue you are having?

    Regards,
    Yigit

    #1314430
    Laura Kerbyson
    Guest

    I just updated the theme but it’s broken. The blog no longer posts the posts you are making. If you are using a template, and you replace the content, it is publishing the template content. If I used a blank one and add the content, it publishes a blank and then when I go back to the post, I see it’s not saving posts.

    I have upgraded our W3 Total Cache. That did not solve it. All Caches were dumped. Cloudflare was dumped.

    I’m not sure what could cause this problem. It started about four days ago.

    #1314442

    Hi,

    I checked your blog page however I can see 3 blog posts posted today with the title “How can I get help with transportation?”. Have you figured it out already? If you have not, could you please let us know the steps we need to take to reproduce the issue so we can make sure that we are on the same page?

    Best regards,
    Yigit

    #1314444
    Laura Kerbyson
    Guest

    No, the three posts that you see are posting incorrect content. When you click on them, it’s not the post that was put in. The descriptions are posting fine but the actual page content is not.

    #1314448

    Hi,

    It seems like a plugin conflict. Could you please firstly update your plugins (62 of them have updates)?

    Best regards,
    Yigit

    #1314474
    Laura Kerbyson
    Guest

    I’ve updated all the plugins with the exception of the Affiliate Manager because it shows no active license. I double the problem is caused by the Affiliate Manager plugins. All other plugins have been updated and the problem still exists.

    I am having full server backups made today. The only other thing I can try is to upgrade the WordPress itself from 5.3.8 to 5.8. However, I still suspect there is some kind of problem with the Enfold Templating system. I’ve tested and retested it many times now.

    #1314492
    Laura Kerbyson
    Guest

    I found the answer. Some of the templates I made previously are now corrupted. When I make a new template, it saves.

    #1314499

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    #1314530
    Laura Kerbyson
    Guest

    You can close. Thank you. Just wanted to give you the answer in case someone else has the same issue.

    #1314604

    Hi Laura,

    Glad you figured it out and thanks for sharing your solution!

    Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Updating Enfold Theme’ is closed to new replies.