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Hello! My agency has a client who is using an old version of your Enfold theme (v4.2.6), and I am attempting to update the plugin. I understand Themeforest has changed their update API, and this will need to be done manually. However, since our agency did not purchase the theme for the client, I am unable to log in to receive a new download link.
The theme options will show me the Themeforest Username and Themeforest API Key, so I can verify that I have access to the existing site. If there’s a way to download a copy of the theme (after authenticating somehow), I’d be more than happy to do so.
Any suggestions?
Hey Jason,
The theme files are always available in the Themeforest account which bought the theme, does someone at your client have access to the account? If so then please ask them to download the theme files from there and send them to you.
Best regards,
RikardRikard,
Unfortunately, the theme was purchased for our client by a different agency. Since they’re already using the theme, we’d just like to update their current installation.
If this can be done without redownloading, I’m open to other options.
Hey,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
Yigit
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