Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 18, 2021 at 2:22 pm #1288990
    Moregraphics_

    Hello. I have installed 3 Enfold themes v4.7.6.3 and all of them can’t be updated to v4.8.1. I had another Enfold v4.5x installation which updated just fine strangely enough. I remember this problem in the past and was told/forced to update those themes via FTP, which I did. Now these very same themes can’t be updated again. Could you fix this please? I’ve put the private login credentials below and want to stress these are from my clients, so discretion is of utmost importance!!! Thanks.

    • This topic was modified 3 years, 8 months ago by Moregraphics_. Reason: small typo
    March 18, 2021 at 2:32 pm #1288992
    Moregraphics_

    PS I’ve created child themes for all 3 and extensively modified Additional CSS as well.

    March 21, 2021 at 3:42 pm #1289459
    Victoria

    Hi Moregraphics_,

    Best regards,
    Victoria

    March 23, 2021 at 12:19 pm #1289839
    Moregraphics_
    This reply has been marked as private.
    March 26, 2021 at 8:22 am #1290494
    Rikard

    Hi,

    Thanks for the update. We can try to update regularly, or manually for you. Please verify that you have backups of all the sites, before we try to update for you.

    Best regards,
    Rikard

    March 26, 2021 at 10:38 am #1290513
    Moregraphics_

    Hello Rikard and thanks. I do have backups but just in case I need them, won’t this roll back the old (non updatable) version of the Enfold themes and we are back to square one??

    March 30, 2021 at 7:18 am #1291227
    Rikard

    Hi,

    Thanks for the update, and sorry for the late reply. I checked the site in private, the update is available if you check manually under Enfold->Theme Update. When selecting to update there, then there’s an error message that the package is not available. I’m not sure why that is unfortunately.

    Could you try installing this plugin, to see if it works better after that? https://envato.com/market-plugin/. If not, then we’ll update manually for you.

    Best regards,
    Rikard

    March 30, 2021 at 11:46 am #1291342
    Moregraphics_
    This reply has been marked as private.
    April 2, 2021 at 4:18 am #1291939
    Rikard

    Hi,

    Thanks for the update. So you have more than one account with Envato? If that is the case, then did you purchase all theme licenses using just one license? If you have created the tokens you are using on the site, in an account which doesn’t have Enfold licenses, then it will likely not work because of that. If you need to straighten this out, then I would suggest that you reach out to Envato support, as we can’t help you out with matters like this unfortunately.

    Best regards,
    Rikard

    April 7, 2021 at 12:21 pm #1293050
    Moregraphics_
    This reply has been marked as private.
    April 9, 2021 at 5:27 am #1293417
    Rikard

    Hi Maurits,

    Thanks for the update. We can’t manage things on your Envato accounts at all unfortunately, we simply don’t have access to their platform. Could you try reaching out to Envato support again, to see if they can help you out further?

    Best regards,
    Rikard

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