Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 10, 2018 at 7:49 pm #954813
    mattb1169

    Hello,
    I’ve been trying to update a site to 4.3.1 but not able to get it to work. Each time I’m getting the white screen of death (WSOD). I am able to login via FTP and rename the enfold folder so I can restore a backup. GoDaddy is the host. Site and FTP credentials below. Thanks!

    May 10, 2018 at 7:57 pm #954821
    Yigit

    Hi,

    Please go to /wp-content/themes/ and delete “enfold” folder via FTP and re-upload it – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
    If that does not help, please post FTP and WP admin logins here privately so we can look into it.

    Cheers!
    Yigit

    May 10, 2018 at 8:13 pm #954850
    mattb1169

    Hi Yigit,
    I am also running a child theme and have tried to upload the new update via FTP but I’m still not having success. I don’t want to lose the customizations I’ve made on the site so if you would take a look that would be great. Thank you! screen shots of FTP and WP logins below.

    May 10, 2018 at 9:01 pm #954876
    Yigit

    Hi,

    I tried typing login credentials and tried a few varieties but they do not work for me. Would you please be so kind and post them here in private content as text, so we can copy & paste?

    Best regards,
    Yigit

    • This reply was modified 6 years, 7 months ago by Yigit.
    May 10, 2018 at 9:12 pm #954885
    mattb1169

    Sure. No problem. Info is in private content area.

    May 10, 2018 at 10:07 pm #954909
    Yigit

    Hey,

    You had three Enfold parent and two child themes. I deleted duplicated ones and updated the theme via FTP. Please review your website

    Regards,
    Yigit

    May 10, 2018 at 10:45 pm #954921
    mattb1169

    Thank you! Site looks good.

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Updates to Enfold 4.3.1 causing broken site – WSOD…help please’ is closed to new replies.