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Hi, My web designer built my site using Enfold around 6 years ago. I’ve recently updated the layout and style and added a woo commerce shop. I’ve been told by a techie guy I’ve asked to fix an error message, that the problem is with the theme and I need to get the updated version. However, I don’t know how to do this and was never given a login for your support by the web guy. As you can probably tell, my technical knowledge is limited, but I’m going to lose out on money if I can’t get the updated theme. Please can you help?
Hi Jaelithe!
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitHi. Thanks for your help. I’ve contacted the designer, but he’s not normally responsive! I’ll see what he says, if he gets back to me, otherwise I’ll try your other suggested options. Thanks.
Hi!
You are welcome!
If you have any other questions, please feel free to contact us again and enjoy your weekend!
Best regards,
YigitHi. My web designer responded. He has sent me a certificate of purchase for the theme. Am I best to go to Envato support with this? Thanks again. You’ve been so helpful.
Hi Jaelithe!
You can find your purchase code in the license they sent you and you can use it to register to our support forum here – https://kriesi.at/support/register/. If your web designer already registered using your purchase code, you can post your purchase code here privately and we can reset the account and switch email to yours. That way you would receive full support.
However, you would be only able to download the updated version of the theme on ThemeForest using your web designers ThemeForest account.
If that will not be possible, please post your license, FTP and WP admin logins here privately so we can update the theme for you. Also, please note that since you are currently using a very old version of the theme, you may need to re-configure some options/settings such as header and widget areas.And lastly, please ask your designer to generate an API key on ThemeForest and forward it to you with their ThemeForest username, so you can insert those credentials in Enfold theme options to receive auto updates – kriesi.at/documentation/enfold/updating-your-theme-files/
Cheers!
Yigit
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