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  • October 25, 2023 at 8:27 pm #1423732
    Helen Bantock
    Guest

    I have updated this licence on Themeforest. I can send you a screenshot that shows the support active. You have sent me a note saying I have no support. I need to update the client’s website and update Enfold theme but I can’t get help or download an update.

    Themeforest order ID: 183339664 on 21 Oct 2023
    Invoice no: IVIP52002865

    Please advise why this is and why I am shut out of support? Regards, Helen

    October 26, 2023 at 4:17 pm #1423790
    Rikard

    Hey Helen,

    Access to our support forum and access to updates/downloads from Themeforest are two different things. If updates are not coming through via a the theme backend, then please make sure that you have registered your theme license first of all: https://kriesi.at/documentation/enfold/theme-registration/. If the updates should not come through after that either, then please try using this plugin: https://envato.com/market-plugin/

    If you need to extend your support period, which gives you access to our support forum, then please follow this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

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