Viewing 16 posts - 1 through 16 (of 16 total)
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  • August 19, 2021 at 12:30 am #1317389
    dgor1234

    Updated Enfold to the latest version and the sub menu stopped working. Clicking on the sub menu icon does not do anything. Menu does not response
    https://dentzar.com/Sub%20Menu.png

    • This topic was modified 3 years, 3 months ago by dgor1234.
    August 20, 2021 at 6:00 am #1317566
    Rikard

    Hey dgor1234,

    Thanks for the screenshot. I checked the mobile menu on the site in private, but I can’t see any problems on my end. Could you try to load the page in an incognito or private browser window to see if that helps please?

    Best regards,
    Rikard

    August 20, 2021 at 5:55 pm #1317654
    dgor1234

    Hi Rikard.,
    Thank you for your response. I put an old version of the Enfold and disabled the new one, because customers constantly log in into the website and I did not want to lose customers. I will put a new Enfold version on the weekends in order for you to see the problem.
    Thank you very much for your help in this matter.
    David

    August 22, 2021 at 5:45 am #1317799
    Rikard

    Hi David,

    Thanks for the update. Please let us know here when and where we can see the actual problem.

    Best regards,
    Rikard

    August 22, 2021 at 8:41 am #1317801
    dgor1234

    Please click on the menu icon. It’s not clickable. Menu does not open.
    dentzar.com

    August 23, 2021 at 6:14 am #1317903
    Nikko

    Hi dgor1234,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    August 23, 2021 at 9:22 pm #1318040
    dgor1234
    This reply has been marked as private.
    August 23, 2021 at 11:00 pm #1318046
    dgor1234

    Sorry, forgot to provide url

    August 25, 2021 at 4:23 am #1318195
    Rikard

    Hi,

    Thanks for the login details. The theme version number is correct, but the layout of the theme options doesn’t seem correct. Could you try deleting the old version of the theme, to see if that helps please? We can check it out for you, or upload a fresh copy of the theme, if you include FTP login details in private as well.

    Best regards,
    Rikard

    August 25, 2021 at 6:27 am #1318221
    dgor1234
    This reply has been marked as private.
    August 27, 2021 at 4:02 am #1318526
    Rikard

    Hi,

    Thanks for that. The FTP details you posted are not working, please check and verify.

    Best regards,
    Rikard

    August 27, 2021 at 6:02 am #1318570
    dgor1234
    This reply has been marked as private.
    August 29, 2021 at 7:28 am #1318814
    Rikard

    Hi,

    Thanks for that. I’ve uploaded a fresh version of the theme for you, and the mobile menu is working as it should now. Please review your site.

    Best regards,
    Rikard

    August 29, 2021 at 8:22 am #1318823
    dgor1234
    This reply has been marked as private.
    August 29, 2021 at 5:28 pm #1318840
    dgor1234

    I just fixed it. I added my changes to the new Enfold functions.php and it works now.
    Thank you.
    Sincerely,
    David

    August 30, 2021 at 5:17 am #1318899
    Nikko

    Hi David,

    We’re glad to hear that it’s now working properly :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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  • The topic ‘Updated Enfold to the latest version and the sub menu stopped working’ is closed to new replies.