Viewing 18 posts - 1 through 18 (of 18 total)
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  • #885756

    I’ve got a site with Enfold. 3.01 to update to the most current version as it was unable to be edited . it’s running a child theme version 1.0
    the update of enfold caused a crash- white screen.
    I reverted to the original enfold and the website is now only showing the navigation bar and nothing else on the home page
    the wordpress editor is not working on the home page, it’s showing me something very strange when I go into edit
    hoping you can help me sort out what I need to do to get this site up and working again
    plus, what I need to do to get updated version of the enfold theme running

    #885966

    Hey campfireministries,

    That version is very old and not compatible with the WordPress version you are running. Could you try to update manually via FTP please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #886233

    I did update via FTP and it caused a complete crash white screen, so I reverted to the previous enfold
    do i have child theme compatibility problems? child theme is 1.0

    #886238

    I have some more details as I have continued to try. I have both versions of Enfold up by FTP. Enfold-old and Enfold-new. I can see them both in the backend and I’m no longer seeing the child theme because of the warining Enfold Child The parent theme is missing. Please install the “enfold” parent theme.

    if I change enfold-new to just enfold in my file structure, I get the crash. It seems like the child theme is not working with the new enfold. Any suggestions how I fix this?

    #886267

    Hi,

    Did you try deactivating plugins while you update?

    Best regards,
    Jordan Shannon

    #886330

    yes all plugins deactivated

    #886423

    Hi campfireministries,

    Can you please check server log for error? Which version of php are you running?

    Best regards,
    Victoria

    #886573

    version 5.2. error log is empty

    #886664

    Hi,

    If possible, please try and upgrade your PHP version to as close to 7.0 as possible.

    Best regards,
    Jordan Shannon

    #886717

    PHP 7 is a complete crash
    PHP5.6, still zero content showing on the home page

    #886718

    when I’m in the homepage edit screen it’s just a spinning circle to the layout builder. This is my current status with this site, still not able to know if I can update, this is the behavior of the reverted-back. Really hoping I can get some help here.

    #886875

    Hi campfireministries,

    Can you have at least php 5.6.3? Do you have a backup? Can you check the server log for what the error was when you switched to php7 and can you please check if PhpZip is enabled?

    Best regards,
    Victoria

    #887128

    The only option I have is 5.6, or 7
    I’m working on the error log, unfortunately it is blank and the host has not gotten back to me

    #887629

    Hi,

    Please attempt to update to PHP 7.

    Best regards,
    Jordan Shannon

    #888056

    I did try to update to PHP 7 and it crashed. See my Dec 9 post

    I now have the errror log

    [Tue Dec 12 00:34:06.346498 2017] [lsapi:error] [pid 817957:tid 139710353618688] [client 162.144.38.233:52566] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:34:04.220288 2017] [lsapi:error] [pid 817957:tid 139710336833280] [client 162.144.38.233:52254] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:33:10.370575 2017] [lsapi:error] [pid 818013:tid 139710311655168] [client 173.230.252.58:53780] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:33:08.457912 2017] [lsapi:error] [pid 817816:tid 139710286477056] [client 173.230.252.58:53640] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:34.619594 2017] [lsapi:error] [pid 817900:tid 139710210942720] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:33.621051 2017] [lsapi:error] [pid 817900:tid 139710269691648] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:32.540503 2017] [lsapi:error] [pid 817900:tid 139710387189504] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:31.570265 2017] [lsapi:error] [pid 817900:tid 139710320047872] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:30.423945 2017] [lsapi:error] [pid 817900:tid 139710194157312] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:29.434062 2017] [lsapi:error] [pid 817900:tid 139710185764608] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:28.437832 2017] [lsapi:error] [pid 817900:tid 139710353618688] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:27.311571 2017] [lsapi:error] [pid 817900:tid 139710336833280] [client 23.16.104.110:53095] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:26.773410 2017] [lsapi:error] [pid 817900:tid 139710219335424] [client 216.244.66.194:41086] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:20:25.513402 2017] [lsapi:error] [pid 817872:tid 139710353618688] [client 23.16.104.110:53067] [host http://www.campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:22.884554 2017] [lsapi:error] [pid 757865:tid 139710353618688] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:21.852921 2017] [lsapi:error] [pid 757865:tid 139710345225984] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:20.585221 2017] [lsapi:error] [pid 757865:tid 139710336833280] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:19.587733 2017] [lsapi:error] [pid 757865:tid 139710303262464] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:16.674589 2017] [lsapi:error] [pid 757865:tid 139710362011392] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:15.442570 2017] [lsapi:error] [pid 757865:tid 139710210942720] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:14.140923 2017] [lsapi:error] [pid 757865:tid 139710320047872] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Tue Dec 12 00:03:13.058065 2017] [lsapi:error] [pid 757865:tid 139710219335424] [client 206.116.137.195:62836] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 23:44:46.067864 2017] [lsapi:error] [pid 757865:tid 139710269691648] [client 72.143.230.54:12925] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n, referer: http://campbob.ca/summer-programs/adventure-camp/arrival-departure/
    [Mon Dec 11 23:44:35.775097 2017] [lsapi:error] [pid 757865:tid 139710362011392] [client 72.143.230.54:12920] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n, referer: http://campbob.ca/
    [Mon Dec 11 23:40:23.084576 2017] [lsapi:error] [pid 757347:tid 139710311655168] [client 188.165.200.217:17699] [host campfireministries.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 23:36:04.545950 2017] [lsapi:error] [pid 757865:tid 139710269691648] [client 100.43.85.107:61514] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 23:29:43.025869 2017] [lsapi:error] [pid 714423:tid 139710362011392] [client 176.56.62.178:40648] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 23:29:40.875195 2017] [lsapi:error] [pid 629655:tid 139710303262464] [client 176.56.62.178:40102] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 23:28:44.868068 2017] [lsapi:error] [pid 757347:tid 139710370404096] [client 216.244.66.194:35294] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:49:05.841266 2017] [lsapi:error] [pid 654029:tid 139710194157312] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:49:04.815661 2017] [lsapi:error] [pid 654029:tid 139710236120832] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:49:03.655956 2017] [lsapi:error] [pid 654029:tid 139710328440576] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:49:02.558300 2017] [lsapi:error] [pid 654029:tid 139710320047872] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:49:00.150143 2017] [lsapi:error] [pid 654029:tid 139710336833280] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:48:59.149007 2017] [lsapi:error] [pid 654029:tid 139710227728128] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:48:57.987287 2017] [lsapi:error] [pid 654029:tid 139710303262464] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:48:56.930385 2017] [lsapi:error] [pid 654029:tid 139710210942720] [client 206.116.137.195:61929] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:26:36.121869 2017] [lsapi:error] [pid 680621:tid 139710278084352] [client 176.56.62.178:46468] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:26:32.927672 2017] [lsapi:error] [pid 661468:tid 139710303262464] [client 176.56.62.178:46066] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 22:09:07.277943 2017] [lsapi:error] [pid 661468:tid 139710219335424] [client 66.102.6.181:43617] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 21:59:40.584880 2017] [lsapi:error] [pid 661468:tid 139710227728128] [client 216.244.66.194:40874] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 21:22:53.276113 2017] [lsapi:error] [pid 434796:tid 139710185764608] [client 216.244.66.194:43918] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 21:13:51.325254 2017] [lsapi:error] [pid 578054:tid 139710269691648] [client 216.244.66.232:33310] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 21:10:34.098779 2017] [lsapi:error] [pid 578054:tid 139710336833280] [client 50.98.108.120:49517] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n, referer: http://campbob.ca/summer-programs/
    [Mon Dec 11 21:09:43.522808 2017] [lsapi:error] [pid 434796:tid 139710328440576] [client 50.98.108.120:49516] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n, referer: http://campbob.ca/
    [Mon Dec 11 21:09:13.378501 2017] [lsapi:error] [pid 496255:tid 139710278084352] [client 50.98.108.120:49508] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n, referer: http://campbob.ca/
    [Mon Dec 11 21:04:50.831624 2017] [lsapi:error] [pid 578054:tid 139710328440576] [client 50.116.109.149:36447] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 21:04:48.720492 2017] [lsapi:error] [pid 496255:tid 139710311655168] [client 50.116.109.149:36129] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 20:48:11.535062 2017] [lsapi:error] [pid 482554:tid 139710194157312] [client 216.244.66.232:54454] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n
    [Mon Dec 11 20:44:08.701150 2017] [lsapi:error] [pid 434796:tid 139710219335424] [client 46.161.9.63:45916] [host campbob.ca] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/campbob/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n, referer: http://campbob.ca/contact-camp-bob/

    #888121

    Hi,

    This is the error you received upon trying the update with PHP7?

    Best regards,
    Jordan Shannon

    #888664

    when I update to PH P 7, the site just goes to white screen, and I can’t view my error log after I update.

    #889586

    Hi campfireministries,

    I just replied in another thread

    Please, do not duplicate the questions.

    Best regards,
    Victoria

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