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  • March 31, 2020 at 1:57 pm #1199320
    bb-BERLIN

    Hello, I have uploaded Enfold 4.7.4 at FTP (File Zilla) to two website which I have created with Enfold.
    After this on both websites the login to the WordPress is not possible.
    I tried all recommendations for this point

    clear cookies and cache
    added wp-config with define(‘WP_HOME’,’http://IhreWebadresse.de’); define(‘WP_SITEURL’,’http://IhreWebadresse.de’);
    delete .htaccess
    rename folder plugins to deactivate them
    … the last recommendation concerns the theme.
    I suppose my problem depences on the theme update.

    May you have an idea?
    Thanks a lot, Birgit

    March 31, 2020 at 2:23 pm #1199332
    Yigit

    Hi Birgit,

    Thanks for contacting us!

    I checked login pages of your sites however both load fine on my end. I attached screenshots in private content field below.

    Please flush browser cache as well.

    If you are able to load login page but not able to login, please post temporary admin logins in private content field as well. In that case we might need FTP logins as well :)

    Cheers!
    Yigit

    March 31, 2020 at 3:06 pm #1199346
    bb-BERLIN
    This reply has been marked as private.
    March 31, 2020 at 7:52 pm #1199499
    Yigit

    Hi,

    I have tried downgrading Enfold version but that did not help either so I am pretty sure this is not theme related.
    None of possible solutions I tried worked. Could please try downgrading your PHP version from 7.4.2 to 7.3 and check if that helps?

    Best regards,
    Yigit

    April 1, 2020 at 8:58 am #1199660
    bb-BERLIN
    This reply has been marked as private.
    April 1, 2020 at 5:08 pm #1199807
    bb-BERLIN

    Hi, now, I could login! Yeah.
    In Backend is Enfold 4.7.3 and now login is possible.
    So I dont’ will upgrade Enfold 4.7.4 on my other websites.

    Thanks for helping.
    Birgit

    April 2, 2020 at 6:11 am #1199973
    Rikard

    Hi Birgit,

    Great, I’m glad that you managed to login and thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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