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  • July 3, 2013 at 3:38 am #25687
    jodyannthomas

    Hello

    I tried to install the updated version 1.7 (I have 1.6) but got this message:

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/content/78/10341978/html/wp-content/themes/enfold/

    Theme install failed.

    Can you help. I have tried 2 or 3 times with the same result.

    July 3, 2013 at 6:10 am #127857
    Devin

    Hi jodyannthomas,

    Your server has that folder set so that you are not allowed to write over it. You can either contact your hosting provider to assist you and changing the chmod permissions for the wp-content folder or upgrade via FTP.

    I made a video guide on going the FTP route and its a pretty quick process: https://vimeo.com/channels/aviathemes/67209750

    Regards,

    Devin

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