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Hi.
I have taken over website from a former employee and now i get an message that tells me that there is a technical issue with my enfold theme.
I do not have access to either site or administrator site, only via FTP.
I guess the problems lies in that the theme version is very old and never have been updated due to license issues ?
So I would like to know if its possible to purchase the Enfold theme from new. Upload it via ftp to enfold theme folder and that way, keep all the pages that are made ?I can see, that besides the theme folder, there is also a child-theme folder. Just to clarify :-)
Hey boelgebryder,
Thank you for your question and the link to your site, since it is showing a critical error message it is hard to tell the actual condition of the data of the site, but you can try this:
via FTP if there is a WordPress core theme in the /wp-content/themes/ with the Enfold theme such as /twentytwentyone/ you should be able to rename the /enfold/ directory to anything else, such as /enfold-old/ and WordPress will typically load the core theme as a fallback. You may have to reload the homepage a couple of times.
Once the core theme loads you should be able to login and see the condition of the site, posts, pages, ect.
Also check if the WordPress core needs to be updated and if your server is using PHP v7.4 as a minimum, you can check this at WordPress ▸ Tools ▸ Site HealthIf the pages & posts are there, they probably will show shortcode on the frontend and look a mess, but don’t worry, you can purchase a new Enfold license with your own new account and download the theme zip file from Theme Forest, you will see two links in your account, download the “Installable WordPress file only” option.
Then to update your version of Enfold you can upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Hopefully, this will help bring your site back online and the critical error message is not a result of something malicious.
Best regards,
MikeHi Mike
Thanks for the detailed guide.
Renaming the Enfold theme folder was working. I have now made a splash screen so people can see why site is down !Regarding the Enfold child theme. Do i have to do anything to that folder ? Or should i just let it be ? ( My guess is to let it be, but would like to hear your opinion to )
Kind regards
Kim
Hi,
Glad to hear, I would just let the child theme be, it won’t do anything until it is activated as the theme, but it can’t be activated until you have a working parent theme installed. You should save it as it might have customizations for your site that you will want when you do install a working version of Enfold again.Best regards,
MikeMike.
There might be a Santa. Even a Easter Bunny or an old wealthy uncle.
But none of them compares to you !!!!THANK YOU !!!!!! – You literally saved my as..
Everything is back in working state – And now I have seen to, that I have extended support on my account.
I´m so grateful. Thank you !Btw : Shall the license number not be registered anywhere in the wordpress control panel ?
Kind regards
Kim
DenmarkHi,
Glad to hear, thank you 🙂
Your next step is to create an Envato Personal Token and enter it in the theme:
Best regards,
Mike
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