Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 21, 2019 at 6:44 pm #1081521
    Austin1988

    Dear Kriesi

    sorry some of these question will be a bit basic as im not great as this. Hope you can help?

    I am currently running 3.5.1. can i update in one go to the latest version 4.5.5

    my WordPress sees 4.5.5 as an option – but i thought i had to download it from Theme Forest. can i just upgrade through wordpress?

    also i have created a child theme. how do i upgrade when i have an child theme

    Thansk for your help

    Austin

    March 24, 2019 at 9:55 pm #1082380
    Mike

    Hey Austin1988,
    Sorry for the late reply, yes you can update v3.5.1 to v4.5.5 in one go. I don’t believe you will be able to update via the WordPress options, because of the way Theme Forest checks your license. It is different now than it was back in v3.5.1
    There is no difference in upgrading with a child theme.

    So here’s how you will need to upgrade… first download the theme from Theme Forest.
    Then open it and extract the “enfold.zip” file and then extract it to your desktop as /enfold/
    Then rename to /enfold-new/ and upload the folder to your /wp-content/themes/ folder via FTP or your file manager in your webhost cPanel
    Then via FTP or your cPanel file manager, at /wp-content/themes/ rename /enfold/ to /enfold-old/ and rename /enfold-new/ to /enfold/

    Now your new version is installed, please check your site. If all is well then “Good Job!” If not then reverse the last rename step above and your site will be restored.

    One common issue that will cause your site to crash, is if your PHP is older than v5.6, your webhost can check and fix that for you. If you have any problems with these steps, we can help.

    Best regards,
    Mike

    March 25, 2019 at 1:07 pm #1082640
    Austin1988

    Hi Mike

    thanks for your reply

    I actually had a go my self on friday using this method

    Updating to Enfold 4.5 and validating Personal Token

    It worked. After installing 4.5.5. i turned the child theme back on and the site is good – so im assuming im ok

    BUT

    i have one problem

    when i try to look at the site on my mobile (I phone with latest but one software) i can see some pages but cant open them

    The pages i cant see are

    LED light boxes and the pages after- there are 3

    also

    Tension fabric frame and the 4 pages after

    Would you be able to help me resolve this please?

    Thanks for help. url in Private content

    Austin

    March 26, 2019 at 4:16 am #1082956
    Mike

    Hi,
    Glad to hear you were able to update. For your mobile menu I would need an admin login to take a close look, please provide in the Private Content area below.

    Best regards,
    Mike

    March 26, 2019 at 12:18 pm #1083075
    Austin1988

    Hi Mike

    Thanks for your reply. Login details in private. Would you mind checking the theme is loaded correctly

    also i was reading somewhere on your help forum about thsi plugin

    Envato Market WordPress Plugin

    do you recommend i load it – i tried searching for it from within WordPress plugin but could not find it. i can download from Envato of course but was worried when i didnt find it through WordPress that it might have problems

    I have uploaded my Personal token and thats all fine

    Thanks again for your help

    Austin

    March 27, 2019 at 1:08 pm #1083553
    Austin1988
    This reply has been marked as private.
    March 28, 2019 at 3:33 am #1083889
    Mike

    Hi,
    Thanks for the login, I took a look at your menu items for “LED light boxes” so on desktop the menu items have a url and work fine, but on mobile the submenu items links are not linking.
    This is because in your burger option Menu Icon Submenu items is set to Display submenu items on click > Do not create a clone
    For that setting you will see this note:

    Since you selected to display submenu items on click or on hover, the parent menu item does no longer navigate to the URL it contains, but toggles the visibility of its submenu items. If you want users to be able to open the parent menu URL the theme can create a clone of that item in the submenu

    Changing this to: Create a clone for the title menu item or if you change the menu to Always display submenu items will make the links work.
    I set it to Always display submenu items to demonstrate.

    The Envato Market Plugin will help you update easier, it is not in the WordPress plugin directory because it only works for customers. There is no reason to be worried.

    Best regards,
    Mike

    March 28, 2019 at 12:49 pm #1084076
    Austin1988
    This reply has been marked as private.
    March 29, 2019 at 4:48 am #1084459
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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