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Viewing 18 posts - 1 through 18 (of 18 total)
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  • April 21, 2019 at 1:27 pm #1093036
    theovh

    Hello,

    Am update two websites with enfold theme, one to 4.5.6 and one to 4.5.5.
    After the update the background image for logo area dont show anymore.
    In the backend of the website, in Theme Options whe see the image.
    Any solution??
    Whe already remove and replace few times, making the cache empty….nothing works.

    Kind regards,

    Theo

    April 21, 2019 at 1:55 pm #1093038
    michaelH

    Hi Theo

    I had the same issue with the background image in my footer.
    It was a merging conflict caused by the theme itself within its CSS.

    Any chance you can paste the link to the website here?
    I am pretty sure the link in the frontend is suddenly wrong and therefore your background image is not loading properly.

    Cheers
    Michael

    April 22, 2019 at 8:41 am #1093261
    theovh

    Hi Michael,

    You want that i send you login of the two websites true private content?

    Greatings Theo

    April 22, 2019 at 9:28 am #1093270
    michaelH

    Hi Theo

    I won’t see the private content here, as I am not a moderator.
    The URL should be enough, no login needed I think.

    Cheers
    Michael

    April 22, 2019 at 9:36 am #1093272
    theovh

    Hi Michael,

    Place the two website url in private content.

    Kind regards,
    Theo

    April 22, 2019 at 9:38 am #1093274
    michaelH

    As I mentioned above, I can not see the private content. Please post it public here if possible.

    April 22, 2019 at 9:47 am #1093278
    theovh

    Home

    Home

    April 22, 2019 at 9:49 am #1093279
    theovh

    I send you the url’s of the websites.

    Home

    Home

    April 22, 2019 at 10:03 am #1093284
    michaelH

    Hi Theo

    It’s exactly what I thought. So the code for your background currently looks like this:

    background: #fff url('https://grondenafbraakwerkenjohny.be/grondenafbraakwerkenjohny.be/wp-content/uploads/2018/08/1.jpg') center center no-repeat scroll;
}

    And obviously this does not work – I don’t know the theme does that magic here…

    To fix it please download this CSS file via FTP:
    /wp-content/cache/autoptimize/css/autoptimize_single_b3e52351746114ae1b5fcd8c47db49ea.css
    a) Edit it, and replace the URL with https://grondenafbraakwerkenjohny.be/wp-content/uploads/2018/08/1.jpg
    b) Upload the fixed CSS file again to the same directory where you downloaded it from.

    For the other website, navigate to this file with FTP:
    /wp-content/cache/autoptimize/css/autoptimize_single_a1f021c35e306af62ad542b953a83766.css
    a) Replace the URL with https://ibglaswerken.be/wp-content/uploads/2018/08/glaswerken-IB-header.jpg
    b) Upload it again and it should work again.

    I hope you are familiar with FTP, otherwise a moderator needs to help here I guess.
    I hope this helps :)

    Best,
    Michael

    April 22, 2019 at 10:32 am #1093293
    michaelH

    Alternatively, check this post.

    April 22, 2019 at 10:51 am #1093299
    theovh

    Thanks,

    gonna try few things out.
    let you now how its goes.

    regards theo

    April 22, 2019 at 10:49 pm #1093426
    Basilis

    Hi,

    Thank you – keep us updated!

    Best regards,
    Basilis

    April 23, 2019 at 11:17 am #1093620
    theovh

    Hi Basilis,

    Whe try to fix the probIem one the two websites true ftp, buth it not works.
    Is it possible that Kriese can fix this problemin the template on the two sites?

    Kind regards,

    Theo

    April 24, 2019 at 3:36 pm #1094023
    Victoria

    Hi Theo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    April 24, 2019 at 4:12 pm #1094051
    theovh

    Hi Victoria,

    Am using e mail (Email address hidden if logged out) as you told.
    Get message e mail is not existing?

    Kind regards,

    Theo

    April 24, 2019 at 4:18 pm #1094055
    theovh

    Hi Victoria,

    Whe are using one of our email adres.
    Private you see the inlog for this website.

    for the other whe send you also the inlogcode.

    Kind regards,

    Theo

    April 24, 2019 at 4:44 pm #1094060
    theovh

    Hi Victoria,

    This is the login for the other website.
    Both websites have same problem with logo area background pics.

    Kind regards,

    Theo

    April 29, 2019 at 12:54 pm #1095242
    Victoria

    Hi Theo,

    Best regards,
    Victoria

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