Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • June 4, 2018 at 11:17 pm #966902
    Asterios

    Hello,

    the newest update can´t be done because of this mistake:
    (screenshot)

    The problem seems to be the file “enfold/lang/it_IT.po”.
    I didn´t try to update via FTP because of the blank page (https://kriesi.at/support/topic/installation-causes-blank-screen-on-admin/) that was reported.

    Is there a problem with this file? Can I fix it somehow?

    Best Regards
    Asterios

    June 6, 2018 at 5:29 pm #967967
    Yigit

    Hey,

    Could you please post FTP and WP admin logins here privately so we can look into it?

    Best regards,
    Yigit

    June 6, 2018 at 10:45 pm #968099
    Asterios
    This reply has been marked as private.
    June 11, 2018 at 10:04 am #971048
    Yigit

    Hi,

    Sorry for the late reply!

    Could you please check with your hosting provider and ask them if there is some sort of firewall that might be blocking api.envato.com.
    When i tried to update the theme, i received similar error on different files so i am guessing the issue is related to your server settings.

    If you would like us to update the theme via FTP for you, please let us know and we will update it.

    Best regards,
    Yigit

    June 11, 2018 at 11:41 pm #971429
    Asterios

    Hello Yigit,
    no problem. It wasn´t that important.

    The problem was not the api but my webspace, which was almsot full.
    I solved the problem, updated Enfold and you may close this topic.

    Thank you for the support.

    Best Regards
    Asterios

    June 12, 2018 at 6:13 pm #971755
    Yigit

    Hi,

    Glad you figured it out! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 6 posts - 1 through 6 (of 6 total)
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