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My original site designer used an Enfold theme. I haven’t been able to contact the designer, but my current support said that I probably purchased a license when he designed the site. How can I find out and what do I need to do to get updates?
Hey Summer Owens,
Do you have access to the Themeforest account through which the theme was purchased?
Best regards,
VictoriaHi, no. I do not. I don’t even know what is unfortunately. I’m not positive he purchased anything. I just know I have an Enfold theme because I was told that by the people updating the site for me.
Hi Summer Owens,
In order for the Enfold theme to be updated, envato/themeforest uses a token, however, this token can only be generated using an envato/themeforest account used to purchase Enfold.
And since you can’t contact the designer to ask him/her to generate a token for you then you can either ask help from envato support and maybe they may ask for some evidence to prove you have purchased from them otherwise I would advise to create an account yourself in themeforest and purchase Enfold. Then you can register the theme by following our documentation: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
NikkoThank you! I just bought a license. :)
I guess I’m okay now. Waiting to hear back from new site manager that they are set now that I purchased the license. Thanks for all the support!
- The topic ‘update/license’ is closed to new replies.