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Posts
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Hello Enfold Team,
Unfortunately my site is not working well at all after the update:
Errors I noticed immediately:
Error 1
The connection in backend keeps disconnecting: This standard message, which I have never had before:
There was a critical error on your website. Please check your site administrator email inbox for further instructions.
Learn more about WordPress troubleshooting.Error 2
Footer is now completely missing. Programmed is a separate page. But the default footer does not work either.Error 3
The entire page is working unreliably and slowlyCombination WP 5.9 and Enfold 4.8.1 works
Combination WP 5.9 and Enfold 4.8.9 does not work anymore
PHP is 8.0I ask for urgent help
Thanks StefanHi Stefan,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardThanks Rikard that you will have a look.
It was a bit difficult to put it on because the connection is constantly interrupted.
But it can only be on this side, otherwise I do not have the problem.Hi,
Thanks for that. I can login to your site, but I can’t see much on the backend since the account doesn’t have admin rights. Could you upgrade the user you sent us to have admin rights please?
Best regards,
RikardHi Stefan,
Thanks for that.
1. I see the error messages on my end too, but it seems to only happen sometimes. Reloading the page seems to load the backend normally on my end for example. Does it make any difference if you deactivate all plugins, or activate the parent theme? You could also try to downgrade PHP to 7.4. If you have server error logs, then please share them with us.
2. That is likely due to that you are overriding header.php in your child theme, could you try to replace that file with the same file from the parent theme please? After that, you can add your customisation back in.
3. I think this is related to question 1, let’s try to experiment with the suggestion I wrote there first.
Best regards,
RikardHello Rikard,
Now it took a little while.
For a “non-programmer” it is really always very difficult to solve problems.
But I always try to understand things a little bit and help myself:So I have switched back down to 7.4.
Also I have now duch test found out that Woocommerce makes the connection breaks.
I have deactivated the plugin once. But of course I need it again. Before it went well. Is this a problem with the provider?Then I have once looked at the Enfold child folder. Why there is a header.php in my installation I don’t know anymore.
I have once created a new child folder (from your website) and have made but voher Enfold+Child-theme-settings export and then imported again. With the result that now the footer is displayed again.Also everything seems to be good at first sight.
Also I have deleted a lot of Quick CSS
I have also made the same update to the brand new Enfold versionWhat does not work: I actually wanted to activate the Zilla_Slab as headline font (import) . This just doesn’t want to work anymore. It is simply not displayed. With other fonts it works.
If you like you can look again. Thanks so much.
Hi,
Thanks for the update.
1. I can’t see any error messages anymore, are you still seeing them on your end? If so, then please let us know exactly how to reproduce the problem.
2. So this problem is solved?
3. I’m not really sure how you are testing this? Please let us know if this is still an issue.
Font problem; how did you import that font?
Best regards,
RikardHi, Sorry that I’m just getting in touch now.
I was able to solve the problem by simply deleting the header.php in the Enfold Child Theme.
All other problem I have solved differently.
You can close the thread.
Thank you!Hi,
Great, I’m glad that you got everything working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
- The topic ‘Update from 4.8.1 to 4.8.9 Major Problems’ is closed to new replies.