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  • January 30, 2019 at 6:02 pm #1060575
    Dani

    Dear Kriesi team,

    I try to update an old version 3.4.7 to current using the build in updater, via FTP, after setting different theme and uploading via FTP. But whenever the new Enfold is uploaded it makes the site unavailable.

    Could you please have a look and see how we can update? I disabled Gutenberg, hope that helps. I already made a backup of the website.

    Best Daniël

    January 31, 2019 at 5:37 am #1060757
    Mike

    Hey Dani,
    Thanks for the login, your PHP version is 5.4.45 – Recommend minimum PHP version is 5.6
    your MySQL version is 5.5.62 – We recommend a minimum MySQL version of 5.6
    your PHP Time Limit is 30 seconds, please try to update to much higher like “nolimit” or 2000 seconds
    Please ask your webhost to assist with these settings.
    You will still need to update via FTP, Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

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