Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 17, 2020 at 7:52 pm #1175598
    dejongfreek

    Hi Guys,

    Just tried to update the theme to 4.7 but it failed on two websites, could you help me out:

    1st website: I was able to update, but in the backend it says it has failed. Also on the live website it shows errors.

    2nd website: Update failed, now it shows a white screen.

    Hope to get it back asap due to rankings!

    Thanks!!

    • This topic was modified 4 years, 10 months ago by dejongfreek.
    January 18, 2020 at 8:52 am #1175778
    Rikard

    Hey dejongfreek,

    1. We can’t really help you out with automated WordPress updates fails, please try reaching out to your hosting provider or try asking the same question on a general WordPress help forum.

    2. Your site is displaying fine on my end, please try to explain the problem a bit further.

    Best regards,
    Rikard

    January 19, 2020 at 12:07 pm #1175978
    dejongfreek

    Hi Rikard,

    Thanks for your reply. However this error occured when I updated the Enfold theme, not WordPress. .nl is currently up and running again but that’s because i re-installed 4.6. The .co.uk website is updated to 4.7, however it’s still showing an error on the homepage and in the backend.

    Thanks again for your help.

    Regards,

    Freek

    January 19, 2020 at 8:16 pm #1176085
    Victoria

    Hi Freek,

    Can you please check the server log for error?

    Best regards,
    Victoria

    January 21, 2020 at 11:34 am #1176656
    dejongfreek

    Hi Victora,

    Where can I find the server log for error?

    Regards,

    Freek

    January 21, 2020 at 12:32 pm #1176671
    dejongfreek

    Found it: The error. See private content

    • This reply was modified 4 years, 10 months ago by dejongfreek.
    January 21, 2020 at 12:36 pm #1176675
    dejongfreek

    Based on the error log, I disabled the timeline and now it’s working again.

    What do I need to change about the timeline so that I can enable it again?

    January 21, 2020 at 12:41 pm #1176680
    dejongfreek

    Also when I try to make a change to the homepage I get the following error. All other pages are working fine.

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    January 21, 2020 at 1:00 pm #1176698
    Yigit

    Hi,

    We have released Enfold 4.7.2 last night. Could you please try updating the theme and check if that helps?

    You can check out change log here – https://kriesi.at/documentation/enfold/changelog/ :)

    Best regards,
    Yigit

    February 1, 2020 at 12:27 am #1180435
    dejongfreek

    Hi Yigit,

    Thanks for the update, that worked. I also had to reinstall to WordPress theme to get rid of the warning in the WordPress dashboard.

    Thanks,

    Regards,

    Freek

    February 2, 2020 at 7:25 am #1180618
    Rikard

    Hi Freek,

    Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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