Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 15, 2018 at 10:29 pm #1021857
    gatehealing

    I reviewed documentation on using child theme, and updating theme, but could not find how to update when using child theme. When I try to update via Enfold Child > Theme Updates, I get this banner error: “An error occurred while updating Enfold: Download failed. A valid URL was not provided.”

    I don’t know if I am supposed to deactivate child, then activate parent, then update, then deactivate parent, then reactivate child . .. and if I do that, I don’t know if I’ll crash my site or lose any changes in the child theme. I’ve worked hard to get it where it is so I want to be careful and update correctly.

    Thanks y’all,
    Jon

    October 16, 2018 at 2:27 am #1021907
    Mike

    Hey gatehealing,
    You will need to update manually this time because of some issues with Theme Forest, please leave your child theme activate and install this plugin then go to your Theme Forest account and download Enfold v4.5 the “installable files” and then go to WordPress > Themes > add new and upload your theme file.
    The plugin will delete the old parent theme & install the new theme.
    It is probably good to get in the habit of backing your site up with the full backup option at your webhost before each update.
    If you would like a hand with updating, we can assist with a manual update via FTP, just include your admin login & ftp access in the Private Content area and link to your enfold.zip from your Theme Forest account via DropBox.

    Best regards,
    Mike

    October 16, 2018 at 6:12 pm #1022300
    gatehealing

    Thanks Mike,
    I’ll give the plugin a try, backing up first.

    If it doesn’t work, I’ll stop back by.

    Thanks
    Jon

    October 16, 2018 at 6:38 pm #1022313
    gatehealing

    I’m on the Downloads page of Themeforest, but only see the Enfold download, nothing about v4.5. Where would I find that specific file?

    Jon

    EDIT: Doing a search of Enfold v4.5 yeilded nothing, but Enfold 4.5 got me to a page that then got me to another page that shows info for 4.3 and 4.4, but nothing on 4.5, and no link to download anything about 4.3 or 4.4. Here’s the page I did find: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?s_rank=1

    • This reply was modified 6 years, 1 month ago by gatehealing.
    October 17, 2018 at 4:11 am #1022504
    Mike

    Hi,
    I believe the update will be official on Wednesday, that is why it is not listed on the sales page.
    Perhaps downloading the file in your downloads page will actually be the v4.5? The way to tell is to open the style.css in the file in a plain text editor such as notepad, and the version number is listed on the forth line from the top.
    Other users have found the update in their account downloads, I don’t know why it wouldn’t show in yours also. Perhaps you will need to wait until tomorrow?

    Best regards,
    Mike

    October 17, 2018 at 5:47 pm #1022940
    gatehealing

    Ah. It wasn’t marked as 4.5, so I didn’t know what I would have downloaded since all I could see was Enfold thumbnail and ‘Installable files only’ in the downloads list (no reference to 4.5). Now I know where to look to confirm the version I’m downloading for future updates.

    I’m off to try the plugin now. Hope Themeforest fixes whatever happened.

    Thanks!
    Jon

    October 17, 2018 at 5:53 pm #1022943
    gatehealing

    Seems to have worked. I do not believe I am supposed to activate it though.

    Thanks! This thread can be closed. I appreciate the help.

    Jon

    October 18, 2018 at 12:30 am #1023058
    Mike

    Hi,
    That’s great news :)
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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