Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • August 18, 2020 at 1:03 am #1238657
    new350eugwebsite

    Hi, I updated my Private Token on the Enfold Theme Update page. It was working before this token update, but now runs into errors. Due to these errors, the automatic Theme Update no longer works. Can you advise? See Private content for correct token information returned on our Envato account.

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed

    Following errors occured:
    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Purchases: A problem occured accessing your purchases. Unable to check for updates.
    Thanks,
    Linda

    August 18, 2020 at 8:21 pm #1238873
    Victoria

    Hey new350eugwebsite,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 18, 2020 at 8:58 pm #1238903
    new350eugwebsite

    Thank you!!

    August 19, 2020 at 9:34 am #1239078
    Victoria

    Hi new350eugwebsite,

    Please create a new token and try to validate it in the browser with the incognito mode.

    Here are the docs for you:

    Theme Registration

    Best regards,
    Victoria

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.