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  • #1156446

    I have filled in my Your Themeforest User Name and themeforest API key but when I click on check manually it says my enfold theme is up to date. But I got the 4.2 version. The newest version is 4.6 right? so It’s not up to date.

    Can anyone help?

    #1156480

    Hey Wouterkloosterman,
    version 4.2 used the API but Theme Forest now uses the Token, you will need to update via ftp.
    The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    #1156927

    Hi Mike,

    Thanks for the help!

    Wouter

    #1156988

    Hi Wouterkloosterman,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1177189

    Hi we are facing the same problem, we have the version 4.4.1 and wanted to update following your instructions but it didn’t work. Once I renamed the folder everything was white and nothing was working so I had to revert. We are not using a child theme, so i don’t know if that could be the problem. Any suggestions?

    Thanks.

    #1177338

    Hi jr-music,

    Can you please check the server log for error?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1177577
    This reply has been marked as private.
    #1177633

    Hi,

    @jr-music
    thanks for the login, you wrote:

    Once I renamed the folder everything was white and nothing was working so I had to revert

    so did you do this via FTP? You would rename your old theme “enfold-old” and your new theme “enfold” via FTP whichever theme folder is named “enfold” is the one that will be active.
    The only customization I saw in your functions.php was:

    /**
     * Remove the generated product schema markup from Product Category and Shop pages.
     */
    function wc_remove_product_schema_product_archive() {
    	remove_action( 'woocommerce_shop_loop', array( WC()->structured_data, 'generate_product_data' ), 10, 0 );
    }
    add_action( 'woocommerce_init', 'wc_remove_product_schema_product_archive' );

    so you will want to add this to your new functions.php after renaming the theme folders, do you think there are other files that have been edited?
    If you still have an issue then please include ftp access and we can help.

    Best regards,
    Mike

    #1177723
    This reply has been marked as private.
    #1178082

    Hi,
    Thank you for the ftp login, I also got the white screen when I renamed the themes, that was unexpected, I guess it has to do with your version of WordPress 4.9.13, I also understand why you want to wait to update WordPress.
    Please check your webhost to see if you have the one-click staging site option, this is an option in most cPanels to create a staging clone of your site so you can test on it and your live site will stay up and running untouched.
    Here are some screenshots of what it would look like:
    staging-1
    staging-2
    If you can set up the staging clone then you can try updating WordPress first on it and then rename the themes to update, and then you can test the site well to ensure everything works well, and if something needs to be corrected we can work on the clone, that way you will be prepared for when you try this for your live site.
    Should the stanging clone crash when you update WordPress still try renaming the themes to update because it could just be the Enfold v4.4.1 having a hard time with WordPress v5.3.2
    If it’s a total loss you can always delete the staging clone and create a new one and we will try something else.
    I also recommend using your webhosting backup tool to create a full backup, it’s good practice to do so.

    Best regards,
    Mike

    #1178647

    Thank you! I have already contact our hosting and request what you suggested, lets see how it goes…

    #1178660

    Hi,
    Glad to hear, we will leave this open to hear back from you.

    Best regards,
    Mike

    #1179427

    Hi we got an answer from the hosting admin and they answered with details about how could be done, but we see that it will take quit an effort just to setup everything test it, because our site is quit big, so they suggested that another option will be to update wordpress to the latest version and install the latest theme version, because we have several backups and if it doesn’t work revert.

    What do you think?

    • This reply was modified 4 years, 9 months ago by jr-music.
    #1179763

    Hi,
    That sounds like a good idea, glad to hear you have backups.

    Best regards,
    Mike

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