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  • March 14, 2017 at 4:26 pm #760817
    aka-alex

    Hi, I purchased enfold last year, beautiful theme, always available support, recently I received very kind support from Jordan Shannon, Ismael and Rikard. Ismael advised me to update the theme to the new version. Following the advice I tried to update, I also connected the API of my ThemeForest account, I also tried to download in to dowload section, but nothing to do, there is not the purchase. When I bought enfold, I bought it with the 6-month support. Now I should buy it back? Envato does not respond to my requests, I know that does not depend on you but I just wanted to understand why I should buy all again (theme+support) . I still have the email with the purchase code send to me by Envato. This does not change the fact that the theme is beautiful and that your support is always kind and available.

    • This topic was modified 7 years, 8 months ago by aka-alex.
    March 16, 2017 at 6:06 am #761726
    Rikard

    Hey aka-alex,

    Once you have bought the theme you will never have to buy it again unless you need another license for a second site. You might need to renew your support subscription though since it’s only valid for 6 months.

    About your problem; you are not able to update to the latest version of the theme? If that is the case then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    March 16, 2017 at 12:28 pm #761856
    aka-alex

    Hi Rikard,
    Thanks again for your time,
    Unfortunately I made a mistake, because a replacement account. The purchase is now available in my download section. As a result I was able to upgrade enfold to version 4.0.2. See you soon for any other problem I will have :)

    Best regards.

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