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  • #665216

    Hello everybody

    Today I have to once again turn to you with the following problem.

    Preliminary update the data:

    – WordPress 4.5.3
    – Enfold 5.6.1 and additional
    WooCommerce 2.6.3
    WPML 3.4.1 and associated plugins up to date
    – CSS and functions.php supplemented (Sidebar Single Page with right Go Back button)
    WooCommerce Multil 3.8.2 (inactive causes error, see Figure B-001)

    Update of Enfold through, since there are the following errors:

    – All ADD to Cart appear in all four languages ​​in English
    – Shopping is also displayed in English
    – Checkout page is not displayed in the selected language
    – Checkout page Italian is not translated or mishmash

    The shortcuts are all correct. There are no strings WPML used to Theme (Enfold) or plug-ins to translate.

    All plugins deactivated and added individually, there is no change (Cash deleted)

    The trouble is on three site of MEXX. Even with a complete new installation, the SQL database to know no old data entries.
    Then the payment options are not displayed. And the category Images not.

    Test purchases you may like to perform

    They provide me please help remedy, thanks in advance.

    The credentials I add, as a private

    Best regards
    Jessica

    • This topic was modified 8 years, 3 months ago by MATTIA.
    #666196

    Hey MEXX,

    not sure what this is about. Can you show us the issues please? I don’t know what you want to show us with your current screenshot.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

    #666232

    Hey Andy,

    danke für die Aufstellung und Anweisungen, habe ich aber alles schon so abgearbeitet, bevor ich Euch angeschrieben habe.

    Nach dem Update simmen die Übersetungen nicht mehr. und es wird immer in Englisch angezeigt im Warenkorb und auf der Bestellseite.

    Wir benutzen WPML aber nicht für die Theme übersetzung.

    Desweiteren werden auch nicht auf der Bezahl Seite die Zahlungsarten angezeigt, erst nach dem die Bestellung auf den Weg gebrachte wurde, erfolgt eine Fehlermeldung und dann erscheinen die Zahlungsarten.

    Probiere es gerne selbst aus. Und dann mussten wir auch feststellen, das der Gutschein nicht funktioniert.

    Ich möchte Dich bitten, das Du einen komplett Bestellung vornimmst. Das geht schneller und Du siehst dann selbst am besten was nicht funktioniert. Wenn ich es schreibe kommen nur Missverständnisse auf.

    Danke.

    Grüße
    Jessica

    • This reply was modified 8 years, 3 months ago by MATTIA.
    #666247

    Hi,

    please stick to english, so all moderators can help you.

    Please stick to one issue/question only. Open a new ticket for a different one.

    Have you got the same issue when using a default WordPress theme, too? please let us know about your results.

    Best regards,
    Andy

    #666253

    Hi,

    When Enfold 3.5.4 – no problems
    When WordPress Theme – no problem

    Enfold 3.6.1 is this problem

    Best regards,
    Jessica

    #666264

    Hi,

    can you provide us screenshots of the difference between v3.5.4. and v.3.6.1.? cause I still have no idea what the issue is about. Where can we see it?

    Best regards,
    Andy

    #666313

    Hi Andy,

    okay, but the screenshots gives confusion.

    The best place an order in French and one in Italian. German and English is translated correctly in Theme Enfold. Besides the payment options also missing here.

    Enclosed the Screenhots. Please make a purchase, then everything is self-explanatory.

    Thanks & Greetings

    Jessica

    PS:The Category images are not displayed. After installing Theme Enfold 3.6.1

    • This reply was modified 8 years, 3 months ago by MATTIA.
    #668953

    Hi Andy,

    When can we expect a result?

    And then we have also found that the registry is missing from the Login Page. And also only available in English.

    Thanks for an answer

    Jessica

    #669402

    Hi Jessica,

    3.7.1 of the theme was released during the weekend, could you try updating to see if that helps?

    Best regards,
    Rikard

    #669451

    Hi Rikard,

    thanks for the message.

    Have switched to Enfold 5.7.1.
    All assigned pages again.
    Updated every Pflugins and activated in succession.

    Problem persists and the Google Map problem came about including Account sidebar.

    What do we do now?

    Greeting Jessica

    That’s the problem with all MEXX Site !! If we activate Enfold

    #669728

    Hi,

    As already written, everything mishmash on our sites, since installing Enfold.

    This should now be resolved as soon as possible please.

    Now come two more errors to can as seen from the Annex.

    Google Map works on the German site, in the other the error message.

    Then the Google code will be displayed.

    This is the first time that we have these problems with Enfold and incomprehensible.

    Asking for quick remedy, thank you.

    Just as a side note, WPML and WooCommerce Support unanimously say that this is a Enfold Theme is error.

    Best regards
    Jessica

    #670969

    Hi,

    Please refer to this post to fix Google maps error – http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

    In optional domain field, please insert your domain as domain.com/* or leave it empty

    Best regards,
    Yigit

    #671414

    Good afternoon, I have performed the steps you indicate me but still does not work, please, I need help, I have to deliver this project possible loantes thanks

    #672688

    Hi,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Andy

    #672711

    Hi, Andy

    enclose the access.

    Of course, you can make changes and delete as well.

    Thanks for the help.

    (Enfold 3.7.1 is also available)

    greeting
    Jessica

    #672750

    Hi,

    you’re using an old version of the theme, so please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Best regards,
    Andy

    #672774

    Hi Andy,

    if you had read the post to before, then you would have seen that it has not lößt problems.

    The current variant least shows everything on English. And so that customers do not come clear.

    The Enfold 3.7.1 is available, you need only activate and then you see the problem already.

    As I said, but all plugins disabled as the problem already existed with WooCommerce.

    Sorry, Enfold’s problem.

    greeting
    Jessica

    #673177

    Hi,

    I can’t find the issue you’re talking about on your website. Login link from your first post does not work anymore. Can you provide us a precise link showing the issue please? we need to be able to inspect the elements in question.

    Best regards,
    Andy

    #673194

    Hi, Andy

    I had already sent yesterday

    Newly checked again, operate the access.

    greeting
    Jessica

    #673239

    Hi,

    I can’t find the issue you’re talking about on your website. Can you provide us a precise link showing the issue please? we need to be able to inspect the elements in question. Screenshots highlighting what’s going on for you would help a lot. Use imgur.com or dropbox.

    Best regards,
    Andy

    #673270

    Hi Andy

    look here #666313 since I have you put everything already available.

    Thanks
    Jessica

    #673292

    Hi,

    please provide us a precise link instead of #666313, because lots of different posts contain this number.

    Best regards,
    Andy

    #673302

    Hi,

    okay, sorry

    regards
    Jessica

    #673781

    Hey!

    have you got the same problem when activating a default WordPress theme, too?

    There is a new version for WPML plugin. Please keep all plugins always updated.

    Would be best to contact WPML and WooCommerce support about this issue, too.

    Best regards,
    Andy

    #674112

    Hi Andy,

    thanks for the information. But we had already been done, and written in the first post. WooCommerce and WPML have everything checked our SQL database and have said that is a problem Enfold.

    And then I just turned myself to you.

    All Plugin were up to date, we always do

    Were also never had problems, except for the last Enfold version.

    greeting
    Jessica

    #674166

    Hey!

    you are still using an old version of WPML:

    View post on imgur.com

    Please update and let us know when you’re done.

    Also you are using an old version of WooCommerce, so please update this plugin as well and let us know when you’re done.

    I can’t reproduce the issue on my own installation, so I guess the outdated plugin versions are causing this on your end.

    Cheers!
    Andy

    #674291

    Hi Andy,

    that is not the problem.

    But we update all plugins tonight. Morning from 9:00 // 08.19.2016 You can restart.

    thank you

    Best regards
    Jessica

    #674406

    Hi,

    I checked your backend again and still see that you’re using the old versions of the plugins in question. Please update and let us know when you’re done.

    Best regards,
    Andy

    #674571

    Good morning, Andy,

    as desired all plugins updated.

    Problem still exists.

    If we activate our Replete of kriese, no problems.
    I’d change, only the effort is not worthwhile.

    thank you
    greeting
    Jessica

    #674606

    Hey!

    I checked your backend again and you’re still using WPML v3.4.1.:

    View post on imgur.com

    Finally please update to WPML v.3.5 and afterwards write again in this forum.

    Regards,
    Andy

Viewing 30 posts - 1 through 30 (of 38 total)
  • The topic ‘Update Enfold 5.6.1 Problem’ is closed to new replies.