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Posts
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Hi,
I updated the theme and was then missing my website. The hosting company had to remove enfold completely. I am now unable to re-install it.
Please help.
Thank you.
KarinaHey,
Please post FTP and WP admin logins here privately so we can install and look into it for you.
Best regards,
YigitHi,
Could you please post WP admin logins as well so after installing we can activate Enfold to test it? :)
Best regards,
YigitHi Yigit, same problem here.
I updated a clients website yesterday from 4.2.1 to 4.3 and the whole site went down! Oops!
Luckily I had a backup ready and put that back on the ftp server. But I’m afraid to update now, what to do?
Please see the link to the website below in private content.Cheers
Corine
The NetherlandsHi,
I installed Enfold with child theme via FTP and activated it. Please review your website. We will report the issue to our devs :)
Best regards,
YigitThank you so much. Even, I have to redo the whole website, at least I got it back.
Please tell me what I can do the next time when I need to update the theme.Karina
Hi,
Content of folder was not updated correctly and that was causing issue. There were major update on theme files on Enfold 4.3 but there should not be such issues in future.
Cheers!
YigitHi Yigit, same problem here.
I updated a clients website yesterday from 4.2.1 to 4.3 and the whole site went down! Oops!
Luckily I had a backup ready and put that back on the ftp server. But I’m afraid to update now, what to do?
Please see the link to the website below in private content.Cheers
Corine
The NetherlandsHey,
@c0rien Please try updating the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/
If you would like us to update the theme for you, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field. If you post them here, they will be visible to creator of this thread as well :)Best regards,
YigitHi,
I have another update to install. I tried downloading the theme from theme forest and install. It does not work.
Please, what can I do to install the updates?Thank you.
Hi,
You would need to deal it by downloading it.
if that does not work, please consider to hire someone to help you out.Best regards,
BasilisHi team. I like your theme. Good work.
But after update I ve had many bugs
Firstis:
php 5.3 can’t open web site. when I try to change version to 5.4-7.2 I was shocked, many elements on page have some php tail with half code… I posted about it in theme forest comments.
So I restored from backup old version and waiting bugs fixing or my brain fixing! New version works quickly but many pages don’t work correctly mainly by construction mode
ThanksThat’s not what I wanted to hear.
Only the Enflold theme is having that problem with my website. When I want to install an update, my site crashes. Why? What’s the problem? You helped twice and it works. But I would like to update my page by myself.
Do you have any instructions to avoid that my page crashes. F. e. downloading the theme from themeforest and uploading it via FTP? What do I have to consider?
Thank you.Hi karinaschuh,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Can you please check server log for error?
Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/
Best regards,
VictoriaHi FirasHajj,
Please start a separate thread, describe your issue there and give us a link to your website.
Best regards,
VictoriaI checked check server log for error. I now got another issue. Please take a look.
I will then start a new thread!
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