Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • July 27, 2020 at 4:53 pm #1233550
    maria_96

    Hello people,

    I received an email to update the Enfold theme on 07/22 and after updating directly via the WordPress platform, the theme options are gone and the editing of pages and posts is broken, only loading endlessly. Could you help me please?

    July 29, 2020 at 6:02 am #1233876
    Rikard

    Hey maria_96,

    Thanks for the login details, please upgrade the account to have admin rights as we can’t access the theme options otherwise.

    Best regards,
    Rikard

    July 29, 2020 at 3:12 pm #1233954
    maria_96

    Hi Rikard,

    Upgrade done!

    August 1, 2020 at 9:10 am #1234477
    Rikard

    Hi,

    Thanks for that. I can see the theme options fine, and the layout builder seems to be working fine as well when I check your front page. How can we reproduce the problems you are having?

    Best regards,
    Rikard

    August 3, 2020 at 3:09 pm #1234869
    maria_96

    Hi Rikard,

    Yes, it returned to normal because I changed a code that was passed to me. However, I still face problems with the icons that appear as squares. I’ve done the tutorial several times and still don’t come back.

    August 5, 2020 at 5:38 am #1235291
    Rikard

    Hi,

    Thanks for the update. I see the missing icons on my end as well, but I can’t see any error messages in the browser which are usually present. Could you try deactivating all plugins to see if that makes any difference please?

    Best regards,
    Rikard

    August 5, 2020 at 2:16 pm #1235424
    maria_96

    Hello,

    I tried to disable all plugins, but nothing happens. The icons only reappear when I put the default theme of WordPress Twenty Twenty.

    August 6, 2020 at 1:47 pm #1235719
    Victoria

    Hi!
    Please have a look at the solution here:

    fontello icon on CDN network

    You need to exclude the fonts from the CDN.
    Cheers!
    Victoria

    August 21, 2020 at 9:39 pm #1239868
    maria_96

    Hello,

    I contacted the host, but their response was that the insertion of settings in nginx.conf unfortunately cannot be done because it changes the structure they have already used with other customers. So I got in touch with another professional who made settings on the server + settings from the website’s .htaccess file and the icons reappeared!

    Thanks for the support!

    August 21, 2020 at 9:56 pm #1239879
    Jordan Shannon

    Hi,

    So this is resolved? Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    August 24, 2020 at 4:47 pm #1240408
    maria_96

    Hi Jordan,

    Yes, you can close! Thanks :)

    August 24, 2020 at 8:12 pm #1240498
    Victoria

    Hi maria_96,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Update brought problems’ is closed to new replies.