Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 9, 2018 at 6:02 pm #910334
    ac

    Hi, I have just tried to update the theme on my website and it has broken the website. I just pressed the theme update button from the theme dropdown, which I’ve done loads of times before and never had this problem.

    In wordpress themes, it says
    Name Description
    enfold Stylesheet is missing.

    The front end is showing wordpress plantpot (theme twentyseventeen) and Enfold and child theme have gone.

    Looking in FTP, most of the theme files seem to have disappeared.

    I’m working with the hosts to have it restored from backup, but that doesn’t seem to be going well.

    Very nervous about running the theme update again.

    I welcome any advice for 1. restoring the site (unless the hosts have managed to get it back from backup) and 2. updating the theme.

    • This topic was modified 6 years, 9 months ago by ac.
    February 10, 2018 at 6:53 am #910485
    Rikard

    Hey andrea,

    Could you try to upload it manually using FTP instead please? Something likely went wrong with the automatic update: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    February 12, 2018 at 12:24 pm #911064
    ac

    Thank you, that’s the first time the automatic update has broken the site and a bit of a shock. The FTP upload worked and all seems normal. Thanks again.

    February 12, 2018 at 8:36 pm #911321
    Basilis

    Hi,

    We are sorry you have faced that issue.
    BUT there is something that can happen, if the servers have limited resources assigned to the hosting package ( happens on shared hosting ).
    That is something we can not control we are afraid – but we also hope it is something that can be fixed if you ask hosting provider to increase
    memory limit and upload size.

    Best regards,
    Basilis

    February 12, 2018 at 8:59 pm #911348
    ac

    Thank you, that’s definitely very helpful to understand how it could have happened.

    February 13, 2018 at 5:21 am #911517
    Rikard

    Hi,

    Thanks for the feedback. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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