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  • March 25, 2019 at 8:10 pm #1082839
    Green Beans Creative

    hi! i recently (March 10th) updated to the latest version and since then have received over 2,000 spam comments on a blog post. before the update, i’m not sure that i ever got a comment – as i do have them disabled. i’m also unable to bulk delete them or mark as spam, i get an error message that the website “unexpectedly closed its connection”. i haven’t had this issue with my other websites so not sure what is happening here. help!

    March 26, 2019 at 11:21 am #1083054
    Victoria

    Hey Christina,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    April 16, 2019 at 9:38 pm #1091675
    Green Beans Creative

    hi! created a temp user, login below. thank you!

    April 17, 2019 at 2:19 pm #1092019
    Victoria

    Hi Green Beans Creative,

    Are you using reCaptcha? The message you’re getting is not theme related, it is something with the server configuration or some security plugin.

    Best regards,
    Victoria

    April 19, 2019 at 6:58 pm #1092724
    Green Beans Creative

    hi! we aren’t using the reCaptcha but also weren’t before. i’m not using it on any of my enfold sites and haven’t run into trouble. the only plugins that we have activated are yoast, one click child, and duplicate post. i can’t imagine it’s one of those as i use them on my other sites as well. thanks

    April 21, 2019 at 4:11 pm #1093052
    Mike

    Hi,
    Thanks for the login, It looks like your spam is from the same bot because they all to have the same backlink.
    You could add the link to your “Comment Blacklist” in WordPress > Dashboard > Settings > Discussion
    Or try a plugin such as Banhammer
    I see that you have not added a free API key for your “Akismet Anti-Spam” so all of your comments are marked “Awaiting spam check” Please try activating your free API key.
    I was able to send 20 at a time to the trash and mark as spam, but the site crashed when I tried 999 which is the max
    This video will show you how to delete all of them from your cPanel.

    Best regards,
    Mike

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