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  • July 1, 2024 at 12:48 am #1460707
    Eamonn Sheil
    Guest

    Hi Guys
    Our site reported a critical error on Friday which we believe was caused by an Enfold update… I have pasted some of the responses from WordPress support below…
    The Enfold theme caused the error, issuing PHP critical errors.
    Our site appears to have been built with Enfold and the support guys at WordPress (Happiness Engineer) provided the following response

    Let me see if I can add some context.

    The third-party theme (not developed by us) you were previously using, “Enfold,” was version 4.5.1. However, the latest version is 5.7.1, which means updating to this latest version has a good chance of resolving any errors you will have once you activate the theme again. As our platform upgrades to newer versions of WordPress and PHP, any themes not regularly updated may face bugs or, in this case, a critical error.

    You’ll need to contact your theme’s developer and see about getting the latest version of the theme so that you can install it on your site. You can reach the theme developers here:

    Contact

    I am not an IT person but have managed to familiarise myself with WordPress and our site’s back office, so would like to stay with the Enfold theme if possible.
    What support advice can you offer to assist us going forward? If we update/upgrade to the Enfold 5.7.1 can we be assured that it will resolve all issues going forward? What direct support do you offer?
    In the meantime, the support engineer has activated another theme “independent-publisher-2” so the site could be accessible ….. I look forward to hearing from you
    Kind regards

    Eamonn Sheil

    July 1, 2024 at 5:00 am #1460709
    Ismael

    Hey Eamonn Sheil,

    Thank you for the inquiry.

    The automatic update will no longer work in the installed version, so you’ll need to update the theme manually via S/FTP. Please make sure to create a site backup before proceeding, or clone the site to a different environment, update the theme there first, and fix any issues before migrating it to the live site. For more info about updating, please check the documentation below:

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

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