Update 4.8 crashed - Support | Kriesi.at - Premium WordPress Themes

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March 4, 2021 at 11:23 am #1285339
gsusalcaraz
Participant
Hi, I try to update my web and it is crashed.
I deleted theme folder and I upload the main theme files to wp-content/themes/enfold
What is the problem?
Please help!
WordPress versión 5.6.2
Tema actual: Enfold (versión 4.8)
Plugin actual: (versión )
PHP versión 7.4.15

INICIO
- This topic was modified 3 years, 9 months ago by gsusalcaraz.
March 4, 2021 at 11:58 am #1285353

Guenni007
Participant

i can reach your site

btw: why delete it – just rename the old enfold folder and upload a new one

https://kriesi.at/support/topic/some-hints-and-advice-to-update-enfold/#post-1056107

March 4, 2021 at 12:06 pm #1285357

gsusalcaraz
Participant

Thanks for reply.
But its the same… If I rename or delete the result is the same i think…
You can see https://elpabellon.es/ ?
I think the problem is in the Block Editor…

March 4, 2021 at 12:11 pm #1285359

Barnez1
Participant

I can access the site too: https://snipboard.io/9Ni6qz.jpg
Try clearing your browser cache.

March 4, 2021 at 12:19 pm #1285362

Guenni007
Participant

on your ftp tree structure there is something like this:

March 4, 2021 at 12:37 pm #1285369

gsusalcaraz
Participant

It’s not work fine…
https://snipboard.io/2aGfsq.jpg
https://snipboard.io/8Op71j.jpg
Menu with “points” and “Buscar” must be a magnifying glass: https://snipboard.io/QWKJ9S.jpg
Logo is cut: https://snipboard.io/EK2i39.jpg

March 4, 2021 at 12:53 pm #1285372

gsusalcaraz
Participant

I restore yestarday backup…
Enfold Versión: 4.7.6.4 and it’s work..

March 4, 2021 at 1:48 pm #1285392

Yigit
Keymaster

Hi,

Thanks for contacting us!

Could you please post WP admin and FTP logins here privately so we can look into it?

Best regards,
Yigit

March 4, 2021 at 1:59 pm #1285398

gsusalcaraz
Participant

Hi, ok.
Thanks!

March 4, 2021 at 4:44 pm #1285437

Yigit
Keymaster

Hi,

I updated Enfold to the latest version via FTP and that helped.

Please review your website :)

Best regards,
Yigit

March 4, 2021 at 4:48 pm #1285438

gsusalcaraz
Participant

Hi, ok perfect!
What was the problem?
I see you rename directory and upload new version, and then? Thanks!

March 4, 2021 at 5:34 pm #1285450

Yigit
Keymaster

Hi,

I simply renamed old version of Enfold to “enfold-old” and then uploaded version 4.8. After activating new version, I deleted old version. I believe theme files were not overwritten correctly when you updated the theme :)

Best regards,
Yigit
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