Viewing 8 posts - 1 through 8 (of 8 total)
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  • #909263

    video media which was embeded into product detail page in product description area is cut off
    Video Cut off

    #909268

    Hey Tom,

    Can you please post a link to your page so we can look into it?

    Best regards,
    Yigit

    #909271

    see private content for product example.

    #909280

    Hey,

    I cannot find video in your product tabs. Have you removed it?

    Cheers!
    Yigit

    #909292

    sorry , an employee removed it.
    I set it back in.
    by the way, in backend it shows up like it should!

    #909334

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    #top .wc-tab .mejs-mediaelement {
        position: inherit;
    }
    
    #top .wc-tab .mejs-container {
        height: 100%!important;
    }
    

    Best regards,
    Yigit

    #909345

    Hi Yigit,

    did that in my custom style.css but it did not help.
    In chrome inspector I found there is a stylesheet from https://MYDOMAIN.com/wp-includes/js/mediaelement/mediaelementplayer-legacy.min.css?ver=4.2.6-78496d1
    which has position: absolute for the class .mejs-mediaelement. When I deactivate this class in the inspector then the video get’s visible in full width.
    Your code snippet did not solve it (I have it in my child theme in style.css)
    ?

    #909347

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

Viewing 8 posts - 1 through 8 (of 8 total)
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