Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • January 18, 2018 at 2:47 pm #899167
    envapk2

    Hi
    I tried uploading the new update via FTP and the site crashed and I had no access to WP admin – I had a error 500 notice. So I disabled the Enfold theme via FTP and the default WP theme restored everything. I disabled all plugins and tried uploading a new version of Enfold 4.2.1 and the same thing happened. I have now installed the older version of Enfold and that is working fine.

    many thanks

    Peter

    January 18, 2018 at 2:54 pm #899170
    Guitar Answer Guy

    Good to know. I was contemplating whether or not I should attempt this update.

    I’m curious: why isn’t this showing up under the Enfold “Theme Update” area? Why do we have to make this update manually via FTP?

    January 22, 2018 at 5:03 am #900570
    John Torvik

    Hi,

    Please, can you provide us your WP credentials?

    Best regards,
    John Torvik

    January 22, 2018 at 12:05 pm #900758
    envapk2

    Hi John

    Login details below.
    I have put back the older Enfold version now.

    many thanks

    Peter

    January 23, 2018 at 8:31 am #901271
    Victoria

    Hi Peter,

    The link you gave is not working. Is the link wrong or the website still down?
    Can you please check server log for error? Which version of php are you running?

    Best regards,
    Victoria

    January 23, 2018 at 12:06 pm #901406
    envapk2

    Hi Victoria

    It should be working now – there was an unrelated problem with the server.

    many thanks

    Peter

    January 23, 2018 at 1:41 pm #901445
    Mike

    Hi,
    I see you are using PHP Version: 5.4.45
    Please ask your webhost to update to version 7
    I also recommend disabling Wordfence when upgrading.

    Best regards,
    Mike

    January 23, 2018 at 2:24 pm #901463
    envapk2

    Hi Mike
    I have asked the webhost to upgrade PHP and I’m waiting for a response.

    Thanks

    Peter

    January 23, 2018 at 2:55 pm #901476
    Mike

    Hi,
    We will wait to hear back from you.

    Best regards,
    Mike

    January 23, 2018 at 4:12 pm #901525
    envapk2

    Hi Mike

    The PHP has been upgraded and the Enfold update is working fine now. Many thanks for your help.

    Peter

    January 23, 2018 at 4:16 pm #901526
    Yigit

    Hi Peter,

    Glad it worked! Fix will be included in upcoming Enfold update.

    For future readers

    Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

    Regards,
    Yigit

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Viewing 11 posts - 1 through 11 (of 11 total)
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