Viewing 23 posts - 1 through 23 (of 23 total)
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  • #683304

    Can somebody please help me!!!

    When using safari on the iphone trying to to open the menu to select different pages – there is an additional – unwanted content from the homepage displayed on the bottom of the menu .

    somebody please help me eleminate it – it only happens when using safari on the iphone

    Thanks

    #684399

    Hi Boria20000!

    Thank you for using Enfold.

    Please provide a link to the actual page with the issue. And a screenshot will help.

    Best regards,
    Ismael

    #684412

    http://www.cyclecentralpark.com

    additional – unwanted content is displayed on the mobile menu (all the way down) when you open the website http://www.cyclecentralpark.com on a mobile device like iphone – press on the menu to select pages and scroll down to the bottom – you then see the text from the homepage

    Thanks – i hope you can hep me

    Danny

    #685463

    Hey!

    Thank you for the info. However, I don’t see any obvious issue with the page. Could you please provide a screenshot? And please update the theme to the latest version, 3.8.

    Best regards,
    Ismael

    #685525

    If you visit http://www.cyclecentralpark.com on a mobile device and then click on the menu – scroll down to the bottom – you will see additional – unwanted contet (things to do in Central Park and sights to see) – that doesn’t not belong there …

    That “unwanted content” is only visible while visiting the homepage !!!

    Here is the screenshot of the issue:

    http://www.cyclecentralpark.com/wp-content/uploads/2016/09/IMG_2110.png

    Thanks for trying to help me !!!!!!

    #686697

    Hi!

    I see. Thank you for the screenshot. Please add this in the Quick CSS field:

    #mobile-advanced {
        min-height: 9999px;
    }

    Cheers!
    Ismael

    #686941

    Hello,

    thanks for trying to help me!

    I have added that code to theme options / general styling / Quick CSS – but unfortunately it did not solve the problem – i still see the unwanted content in the menu while visiting the homepage.

    Do you think there is any other solutions to this?

    Thanks again !

    #686948

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    #686952

    A have created admin privileges – credentials are below:

    thanks

    #686988

    Hi!

    Please try de-activating all active plugins and check if that helps. If not, please try adding the code as following

    #mobile-advanced {
        min-height: 18000px !important;
    }

    Cheers!
    Yigit

    #687050

    Hey – your solution did not help…

    #688284

    Hey!

    We tried to login but the email is invalid. Please check the login credentials. The css code is not working because the inline styling of mobile menu overrides it. Please use this one:

    #mobile-advanced {
        min-height: 18000px !important;
    }

    UPDATE: I just noticed that we provided the same code. Please remove browser cache or hard refresh the page after adding the css code. Or post the correct login credentials so that we can apply the code in your installation.

    Best regards,
    Ismael

    #688296

    Hello,

    i have added the same code and cleared cookies – problem is still present – still seeing the unwanted content on the bottom of the mobile menu while on homepage. My wp login below. Thanks

    #689826

    Hi,

    for me there is no content anymore below your mobile menu. So it seems to me that you could fix it. If you still see it then it might be because of your caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue. Deactivate your caching plugin afterwards, as well as all other plugins and check again.

    Best regards,
    Andy

    #689896

    The additional content is only visible while visiting the “homepage” – if you visit any other pages – “the content” will not be showing – but if you go back to the “homepage” you can see all that “additional content” again….

    #690603

    Hi,

    this is not happening for me, as you can see here:

    View post on imgur.com

    Best regards,
    Andy

    #702456

    the problem is still there – it never disappeared – while on the home page on the mobile device – additional content is still displayed on the very bottom of the menu – while visiting the homepage.

    please help

    #703181

    Hi,

    We tried to access the dashboard but the login credentials are not working, invalid email. Please check it carefully.

    Best regards,
    Ismael

    #703302

    hello, log-in info below – hope you can help me with this issue!

    Thank you

    #704669

    Hi,

    I’m trying to fix the issue but the changes are not affecting the site so I deactivated the cache plugin. The site fails to load after the deactivation. Please disable the wp-content > plugins folder by renaming it temporarily. We are very sorry for the inconvenience.

    Best regards,
    Ismael

    #704811

    What the hell happened ?? What exactly do i have to rename? I cannot believe you just messed everything up!!!

    #704816

    i had to call my hosting provider – and the only solution they had at this point – was a 1 week old back-up of my site – i lost 3 days day worth of work…

    Not sure what you did wrong – but your support is gonna cost me time and money…

    Im really disappointed and cannot believe you’ve caused this :(

    #706176

    Hi,

    we’re very sorry for the inconvenience. We just deactivated your cache plugin, nothing more.

    I tried to login to check your backend, but credentials are not working. Can you check and let us know if you still need help?

    Best regards,
    Andy

Viewing 23 posts - 1 through 23 (of 23 total)
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