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Can somebody please help me!!!
When using safari on the iphone trying to to open the menu to select different pages – there is an additional – unwanted content from the homepage displayed on the bottom of the menu .
somebody please help me eleminate it – it only happens when using safari on the iphone
Thanks
Hi Boria20000!
Thank you for using Enfold.
Please provide a link to the actual page with the issue. And a screenshot will help.
Best regards,
Ismaelhttp://www.cyclecentralpark.com
additional – unwanted content is displayed on the mobile menu (all the way down) when you open the website http://www.cyclecentralpark.com on a mobile device like iphone – press on the menu to select pages and scroll down to the bottom – you then see the text from the homepage
Thanks – i hope you can hep me
Danny
Hey!
Thank you for the info. However, I don’t see any obvious issue with the page. Could you please provide a screenshot? And please update the theme to the latest version, 3.8.
Best regards,
IsmaelIf you visit http://www.cyclecentralpark.com on a mobile device and then click on the menu – scroll down to the bottom – you will see additional – unwanted contet (things to do in Central Park and sights to see) – that doesn’t not belong there …
That “unwanted content” is only visible while visiting the homepage !!!
Here is the screenshot of the issue:
http://www.cyclecentralpark.com/wp-content/uploads/2016/09/IMG_2110.png
Thanks for trying to help me !!!!!!
Hi!
I see. Thank you for the screenshot. Please add this in the Quick CSS field:
#mobile-advanced { min-height: 9999px; }Cheers!
IsmaelHello,
thanks for trying to help me!
I have added that code to theme options / general styling / Quick CSS – but unfortunately it did not solve the problem – i still see the unwanted content in the menu while visiting the homepage.
Do you think there is any other solutions to this?
Thanks again !
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitHi!
Please try de-activating all active plugins and check if that helps. If not, please try adding the code as following
#mobile-advanced { min-height: 18000px !important; }Cheers!
YigitHey!
We tried to login but the email is invalid. Please check the login credentials. The css code is not working because the inline styling of mobile menu overrides it. Please use this one:
#mobile-advanced { min-height: 18000px !important; }UPDATE: I just noticed that we provided the same code. Please remove browser cache or hard refresh the page after adding the css code. Or post the correct login credentials so that we can apply the code in your installation.
Best regards,
IsmaelHello,
i have added the same code and cleared cookies – problem is still present – still seeing the unwanted content on the bottom of the mobile menu while on homepage. My wp login below. Thanks
Hi,
for me there is no content anymore below your mobile menu. So it seems to me that you could fix it. If you still see it then it might be because of your caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue. Deactivate your caching plugin afterwards, as well as all other plugins and check again.
Best regards,
AndyThe additional content is only visible while visiting the “homepage” – if you visit any other pages – “the content” will not be showing – but if you go back to the “homepage” you can see all that “additional content” again….
the problem is still there – it never disappeared – while on the home page on the mobile device – additional content is still displayed on the very bottom of the menu – while visiting the homepage.
please help
Hi,
We tried to access the dashboard but the login credentials are not working, invalid email. Please check it carefully.
Best regards,
IsmaelHi,
I’m trying to fix the issue but the changes are not affecting the site so I deactivated the cache plugin. The site fails to load after the deactivation. Please disable the wp-content > plugins folder by renaming it temporarily. We are very sorry for the inconvenience.
Best regards,
IsmaelWhat the hell happened ?? What exactly do i have to rename? I cannot believe you just messed everything up!!!
i had to call my hosting provider – and the only solution they had at this point – was a 1 week old back-up of my site – i lost 3 days day worth of work…
Not sure what you did wrong – but your support is gonna cost me time and money…
Im really disappointed and cannot believe you’ve caused this :(
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