Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • August 28, 2022 at 4:13 pm #1362989
    HulaSlim

    Dear Team,
    I am speriencing a resolution image again with my logo, on the email page of my woocommerce. Can this be solved through the Enfold theme like all other images ? I know last time it was a problem of theme update but now it doesn’t seem to be a new version, so far I know.
    Thank you in advance for your help
    Regard,
    Natacha

    August 29, 2022 at 4:48 pm #1363071
    Nikko

    Hi HulaSlim,

    Can you give us temporary admin access? so we can view the link you gave.

    Best regards,
    Nikko

    September 1, 2022 at 5:23 pm #1363518
    HulaSlim
    This reply has been marked as private.
    September 2, 2022 at 9:17 am #1363584
    Nikko

    Hi HulaSlim,

    I tried the credentials you gave and it gives this error: ERROR: Incorrect Username or Password, please check.

    Best regards,
    Nikko

    September 8, 2022 at 9:42 pm #1364388
    HulaSlim
    This reply has been marked as private.
    September 9, 2022 at 5:59 am #1364391
    Nikko

    Hi Natacha,

    Thanks, the first one works, however if I click the link you gave it just shows an white page with this text Security Check , can you guide us where to go next?

    Best regards,
    Nikko

    September 9, 2022 at 5:15 pm #1364453
    HulaSlim

    Hi Nikko,
    I don’t know that you’re talking about. Security check… what does it ask you ?
    Natacha

    September 10, 2022 at 10:45 am #1364492
    Rikard

    Hi,

    Thanks for the update. I’m seeing the same thing as Nikko, this appears after logging in: https://snipboard.io/x1bPuv.jpg

    Best regards,
    Rikard

    September 10, 2022 at 2:41 pm #1364531
    HulaSlim
    This reply has been marked as private.
    September 11, 2022 at 6:29 pm #1364626
    Rikard

    Hi,

    Thanks for the update. I’m still getting the error message though, could you link to a regular page instead please? If you have a screenshot highlighting the problem, then please share that with us as well.

    Best regards,
    Rikard

    September 12, 2022 at 12:50 am #1364652
    HulaSlim
    This reply has been marked as private.
    September 12, 2022 at 4:17 pm #1364779
    Rikard

    Hi,

    Thanks for that, but I’m still getting the same error message. Please post a link to the actual page instead, so that we can check the problem for you.

    Best regards,
    Rikard

    September 12, 2022 at 5:42 pm #1364805
    HulaSlim

    Hi Rikard,
    Please find below the url. The place of setting is Woocommerce/settings/mail
    Thank you
    Natacha

    September 13, 2022 at 4:43 pm #1364931
    Rikard

    Hi,

    Thanks for the update and clarfication. So it’s the page in private you are having problems on? And it’s the file in private which are causing you problems? I don’t think this problem is theme related, but I’m also not sure exactly what you are seeing on your end. Would you be able to provide us with a screenshot of the problem, and let us know exactly how to reproduce it please?

    Best regards,
    Rikard

    September 14, 2022 at 7:26 pm #1365039
    HulaSlim

    Dear Rikard,
    I will give up this problem. The resolution is not that bad compared to the complication it is causing to try and solve it. Let’s close the issue.
    Thank you for committing and best regads,
    Natacha

    September 15, 2022 at 4:28 pm #1365162
    Rikard

    Hi,

    Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘Unprecise image’ is closed to new replies.