Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • November 4, 2016 at 4:19 pm #708293
    lzevon

    We run the Enfold theme on over 40 websites in nearly identical environments, but this is the only site that is giving us an Uncaught TypeError: Cannot read property ‘match’ of undefined…
    avia-builder.js:712 Uncaught TypeError: Cannot read property ‘match’ of undefined$.AviaBuilder.updateInnerTextarea @ avia-builder.js:712$.AviaBuilder.updateInnerTextarea @ avia-builder.js:684$.AviaBuilder.send_to_datastorage @ avia-builder.js:1159$.AviaModal.execute_callback @ avia-modal.js:285(anonymous function) @ avia-modal.js:59n.event.dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,pluplo…:3r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,utils,pluplo…:3

    We updated everything
    We selectively deactivated plugins
    We’ve disabled all plugins

    November 4, 2016 at 7:10 pm #708390
    lzevon

    I wanted to share additional findings. The visual editor itself is acting oddly. The grid row measurements are off (attached) and when I try to create a new grid row to repopulate with contents from the old grid row, strange boxes pop-up. I went through the process of creating a template / backup called home bak. Then I tried to create a new grid row and drag the other elements into place but I saw the ghosting. No matter I kept on because I could still see the elements behind the ‘ghost’ boxes’ but when I saved the grid row element was empty. Glad I had the home bak template.

    November 4, 2016 at 9:42 pm #708437
    Vinay

    Hi,

    The error is on tinymce.min.js which is a part of wordpress package.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    November 4, 2016 at 11:18 pm #708465
    lzevon

    Hi Vinay,
    The problem only occurs on this one page (the home page). In regards to your response, I would’ve expected you to read my ticket which explains that I have done everything in steps 1-4. Try editing the front page – just try looking at the front page and note the odd behavior. Note that it does not happen on any other pages.

    Thank you

    November 5, 2016 at 1:02 am #708482
    Vinay

    Hi,

    Thank you for your co-operation and performing the troubleshooting steps. It is possible the page with this issue is corrupt please try recreate the homepage and let us know.

    Best regards,
    Vinay

    November 5, 2016 at 5:27 pm #708712
    lzevon

    Done. I’ve never seen a corrupt page before. Why would this happen?

    Thank you.

    November 6, 2016 at 7:36 am #708789
    Rikard

    Hi,

    It’s very difficult to say but something might have gone wrong when writing to the database or maybe during an update, did recreating the page help though?

    Best regards,
    Rikard

    November 7, 2016 at 4:27 pm #709348
    lzevon

    Yes, I recreated the page and we’re all set now. I’ve not seen this in 10+ years using WP. Thank you.

    November 8, 2016 at 9:44 am #709665
    Nikko

    Hi,

    Glad it’s fixed :)

    Best regards,
    Nikko

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Uncaught TypeError: Cannot read property 'match' of undefined’ is closed to new replies.