Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • September 8, 2016 at 3:37 pm #683755
    rbovenkamp

    Hello,

    The slider isn’t working anymore. I’m not sure it has something to do with an update. It renders this error in console:

    jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
    jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: #_ga=1.118110336.887339720.1470155582fa.error @ jquery.js?ver=1.12.4:2fa.tokenize @ jquery.js?ver=1.12.4:2fa.select @ jquery.js?ver=1.12.4:2fa @ jquery.js?ver=1.12.4:2a.find @ jquery-migrate.min.js?ver=1.4.1:2find @ jquery.js?ver=1.12.4:2a.fn.find @ jquery-migrate.min.js?ver=1.4.1:2n.fn.init @ jquery.js?ver=1.12.4:2a.fn.init @ jquery-migrate.min.js?ver=1.4.1:2n @ jquery.js?ver=1.12.4:2(anonymous function) @ avia.js?ver=3:190(anonymous function) @ jquery.js?ver=1.12.4:2map @ jquery.js?ver=1.12.4:2map @ jquery.js?ver=1.12.4:2refresh @ avia.js?ver=3:185(anonymous function) @ avia.js?ver=3:157
    jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: #_ga=1.118110336.887339720.1470155582

    Enfold 3.7.1
    WordPress 4.6.1

    September 8, 2016 at 3:45 pm #683756
    Yigit

    Hi rbovenkamp!

    Can you please try de-activating all active plugins and check if that helps?
    If not, please try re-updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    September 8, 2016 at 4:22 pm #683781
    rbovenkamp

    Hi Yigit,

    It’s a new site and the only active plugin is Akismet. I deactivated Akismet to be sure,but unfortunately without succes.

    Also overwriting the theme files didn’t had any succes.

    Regards Rick

    September 8, 2016 at 4:23 pm #683784
    Yigit

    Hi!

    Do you mind creating a temporary admin login and posting it here privately? We may need FTP logins as well.

    Regards,
    Yigit

    September 8, 2016 at 4:41 pm #683795
    rbovenkamp

    Hi Yigit, Unfortunately the site is running on a testserver which is accessible if you edit the host file on your pc. See private content, what to add to your host file.

    September 8, 2016 at 4:50 pm #683802
    Yigit

    Hey!

    Sorry but we are only logging in on sites that are publicly accessible.
    Please let us know when it is publicly accessible and we will look into it.

    Best regards,
    Yigit

    September 8, 2016 at 6:01 pm #683825
    rbovenkamp

    Oké, it’s publicly accessible on:

    September 9, 2016 at 4:49 pm #684258
    rbovenkamp

    Any idea?

    September 9, 2016 at 5:09 pm #684265
    Yigit

    Hi!

    Can you please try adding following code to Functions.php file in Appearance > Editor 

    function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

    and check if that helps?

    Best regards,
    Yigit

    September 9, 2016 at 5:17 pm #684269
    rbovenkamp

    Hi Yigit,

    Unfortunately did not work..

    September 11, 2016 at 2:23 pm #684756
    rbovenkamp

    Any idea?

    September 13, 2016 at 6:26 am #685513
    Rikard

    Hi,

    I’m not sure what is going on there to be honest but we released a new version of the theme yesterday (3.8), could you try updating to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    September 13, 2016 at 12:22 pm #685679
    rbovenkamp

    Hi,

    Unfortunately also not the solution. Any idea?

    Regards, Rick

    September 14, 2016 at 2:54 pm #686386
    rbovenkamp

    ?

    September 17, 2016 at 2:18 am #687787
    Vinay

    Hi,

    Sorry for the late reply, I tried to re-create a new slider and the same error occurs but after clicking the arrows the slider seem to work fine. Would you mind telling us which php version is being used on your server?

    Please try to update the theme manually

    1. Download a fresh copy of the theme from themeforest.
    2. Backup the enfold theme folder.
    3. Delete the enfold theme folder.
    4. Upload the newly downloaded theme folder.
    5. Add a child theme http://kriesi.at/documentation/enfold/using-a-child-theme/
    6. Activate the child theme from Appearance > Menu.

    more details here – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Let us know if this helps.

    Best regards,
    Vinay

    • This reply was modified 8 years, 3 months ago by Vinay.
    October 26, 2018 at 10:57 am #1026699
    alexanderduenchem

    Hey guys,

    though this topic is pretty old, i got the exact same problem.

    I don’t know what happend but the site is showing pretty weird things respectively no things at all (like the slider)

    I updated manually with a fresh copy of enfold and nothing changed.

    I deactivated all plugins – nothing changed.

    https://www.useloom.com/share/e692b6d30913450bad43f6dadd6feef6

    Can you please have a look of what is going on here?

    Login in private section.

    Thank you!

    October 29, 2018 at 11:18 am #1027442
    Victoria

    Hi alexanderduenchem,

    Looks like it’s a full-width menu z-index issue.

    Please try solutions posted here:

    4.5 problem with fullwith sub menu – not clickable

    If you need further assistance please let us know.
    Best regards,
    Victoria

    October 29, 2018 at 11:25 am #1027449
    alexanderduenchem

    Hi Victoria,

    thank you but i don’t think this is the problem. On the Mainpage there is no submenu and the Testimonialslider + the Fullscreenslider dont work though.

    October 29, 2018 at 1:57 pm #1027547
    Victoria

    Hi alexanderduenchem,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    November 3, 2018 at 3:25 pm #1029487
    alexanderduenchem

    Hi Victoria,
    sorry! I updated the password. Works now as shown in the private section above.

    Best regards

    November 6, 2018 at 5:08 pm #1030453
    Victoria

    Hi alexanderduenchem,

    Best regards,
    Victoria

    November 6, 2018 at 5:09 pm #1030454
    alexanderduenchem

    Hi Victoria,
    guess there went something wrong with your reply.

    Best regards,
    Alex

    November 7, 2018 at 9:54 am #1030767
    Rikard

    Hi Alex,

    This is what Victoria wrote:

    https://cl.ly/7828bbe9f86a, there are errors in JavaScript and they seem to come from some button or link.

    Best regards,
    Rikard

    November 9, 2018 at 11:17 am #1031609
    alexanderduenchem

    Hi Rikard, hi Victoria,

    yea I noticed the errors.. but what does “come from some button or link” exactly mean!?

    Can you point out which button or link? There are a lot on this page!

    What can I do to fix this issue?

    Please help me to fix this, my client is waiting.

    Thank you so much.

    November 13, 2018 at 12:37 pm #1032970
    alexanderduenchem

    Anybody there?

    November 14, 2018 at 8:43 pm #1033646
    Vinay

    Hi,

    Submenu shows when you click on it. You can change the way submenu appears in the mobile menu from the settings Enfold > Main Menu > Burger Menu > Menu Icon Submenu items
    I also checked for the issue with the Full screen slider and the testimonial slider and bot are working fine. Please see attached screenshot.

    If you are still facing any issue, create a new ticket and let us know what device and browser you are using.

    Best regards,
    Vinay

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