Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • July 20, 2017 at 9:09 pm #824863
    naqashsattar

    Hi Support

    i am trying to edit an existing page. when i click on any content block with my existing text, it doesn’t show any content in the box. and shows “Click here to add your own text”

    July 21, 2017 at 7:44 am #825014
    Rikard

    Hey naqashsattar,

    Thanks for the login details. First off, could you try updating the theme to the latest version (4.1.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    If you are not running a child theme then I would recommend that you install one: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

    Best regards,
    Rikard

    July 21, 2017 at 2:28 pm #825121
    naqashsattar

    Hi Rikard
    I have updated the theme 2 weeks before .. its the latest version.

    regarding child theme it says if we upload child theme we need to do all the settings of theme we have done on main theme and i really dont want to do that again

    July 22, 2017 at 6:48 am #826794
    Rikard

    Hi,

    We released a new version this week so I’m guessing you are not running the latest version then. Please try updating. You can export the settings from your parent theme to the child in the theme options. We recommend that you don’t change the name of the parent like you have since you won’t be able to update via the backend if you do.

    Best regards,
    Rikard

    October 23, 2017 at 11:02 am #867543
    naqashsattar
    This reply has been marked as private.
    October 23, 2017 at 11:49 am #867581
    Victoria

    Hi naqashsattar,

    Which version of php are you running?

    Could you please enable the Advanced Layout Builder debug mode . Here is how to do it: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    October 23, 2017 at 12:21 pm #867588
    naqashsattar

    I am using PHP7.1
    i followed the procedure to enable Advanced Layout Builder debug mode. now i can see the content in Advanced Layout Builder box.

    is there any solution to fix the problem in previous element boxes?

    October 24, 2017 at 11:40 am #868114
    Victoria

    Hi naqashsattar,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    November 1, 2017 at 11:19 pm #871437
    naqashsattar

    Hi Victoria

    I deactivated all plugins and than tried again. still same problem.

    I have been facing this problem since day one i purchased this theme and still the problem is unresolved.

    November 4, 2017 at 6:59 pm #872577
    Mike

    Hi,
    I see the error on your site, editing a text box with content open a new box instead of the one clicked, but using the debugger to copy the page to a new install makes the page work correctly. I see that you tried disabling your plugins with no success, but this behavior points to a plugin. Can we try disabling your plugins to test further?

    Best regards,
    Mike

    November 4, 2017 at 7:12 pm #872583
    naqashsattar

    Hi Mike

    Yes please disable the plugins and try it by yourself. You have full authority to check and try by your way.

    Thanks
    Naqash

    November 5, 2017 at 7:56 pm #872793
    Mike

    Hi,
    I deactivated your plugins and checked your functions.php for extra code, but no luck. Odd that your page works on a clean install.
    I see you are using PHP Version 5.6.31, please ask your host to update to v7, and try to update manually via FTP: https://vimeo.com/67209750
    Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
    to overwrite any corrupt files.

    Best regards,
    Mike

    November 5, 2017 at 8:03 pm #872796
    naqashsattar

    Hi Mike

    Thank you for replying back .. i am using php version 7.1 and my enfold version is the latest version, lastest release of enfold. all files in theme folder are from new release, wordpress updated and all plugins are on latest version

    to check current php version, open cpanel and click on “select php version” under software bar.

    Thanks and BR
    Naqash

    November 5, 2017 at 10:30 pm #872835
    Mike

    Hi,
    I had looked under server information
    2017-11-05_152319
    Yet I see under select php version it’s 7.1, odd
    Best regards,
    Mike

    November 5, 2017 at 10:33 pm #872837
    naqashsattar

    Hi Mike
    What can we do now?

    November 6, 2017 at 5:41 pm #873212
    Victoria

    Hi naqashsattar,

    I think you should double check with your hosting provider, why there is a difference.

    Best regards,
    Victoria

    November 6, 2017 at 5:43 pm #873218
    naqashsattar

    Hi Victoria

    I checked with them tbis account is on php 7.1

    My question is why it is working on new pages but not on exisiting one? There must be something wrong in theme files otherwise as a whole it should not work.

    November 7, 2017 at 7:56 pm #873874
    Basilis

    Hi,

    It can be a specific element or something that crashing ( exampe, a php memory limit ).
    We cant be 100% sure on how to identify that issue to be honest with you.

    Best regards,
    Basilis

    November 7, 2017 at 8:00 pm #873876
    naqashsattar

    Hi Basilis
    🙌🏻

    Its ok. Thank you
    BR
    Naqash

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)
  • You must be logged in to reply to this topic.