Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 12, 2022 at 6:31 pm #1351595
    Jenny-NBPT

    Hi,
    I bought Enfold on May 4th and have been dealing with this for almost two weeks. The token I get on Theme Forest only generates the following error message and won’t register the theme. I get the token by signing in to m account… so help is appreciated.

    Here’s the errors:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    May 12, 2022 at 6:58 pm #1351600
    Rikard

    Hey Jenny-NBPT,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    November 4, 2022 at 10:19 pm #1371389
    ribit

    I’m having the exact same problem.
    I put in the token I have generated and get this in response:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    username Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    email Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    November 5, 2022 at 8:36 am #1371413
    Nikko

    Hi ribit,

    Please make sure that the token has the following permissions:

    Best regards,
    Nikko

    November 5, 2022 at 8:40 pm #1371486
    ribit

    It does. I followed the directions. I have 4 other tokens that are working perfectly. And I have purchased Enfold 7 times.

    • This reply was modified 2 years ago by ribit.
    November 5, 2022 at 9:36 pm #1371491
    Rikard

    Hi ribit,

    I would suggest that you reach out Envato support instead, as they should be able to check what is wrong with your tokens. We can’t do that for you unfortunately. I would suggest that you take a second look at the permissions though, since this is been working without any problems for the vast majority of our users.

    Best regards,
    Rikard

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