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  • July 22, 2013 at 11:33 pm #26599
    palaber

    Hello, Over two weeks ago I created a thread which is still not resolved. IT is getting a bit urgent now.

    I am using a plugin to create user profiles (it’s called User Profiles Made Easy from Codecanyon) – however I and my clients cannot upload user profile pictures. The plugin is working perfectly, for sure. It is definitely a problem with the Enfold theme: when I change the theme to twentyeleven or even one from WPMU DEV, I have no problem uploading a picture (that’s with all the plugins activated). Then I also tried deactivating all the plugins except Userprofiles with Enfold and I could not upload any pictures.

    Following a brief correspondence with Nick from this forum, I followed his advice and checked out the memory: my site’s memory is set at 500.

    My only conclusion can be that something in the theme is causing the issue.

    Can anyone suggest any possible solutions? Unfortunately, I am not a webdeveloper.

    Thanks.

    July 22, 2013 at 11:39 pm #130994
    Devin

    Hi palaber,

    Your best route would be to contact the plugin author and see if they are able to look at your installation live. Without having programmed the plugin ourselves its hard to know what its doing, how its saving data or really what the conflict could be.

    The author should be able to at least direct you towards what the issue could be. If its fixable on our end we will definitely do so.

    Regards,

    Devin

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