Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 28, 2015 at 9:07 pm #436373
    joselord

    When trying to upload an image to the media library it will stay at “crunching” . Also when trying to add an existing image from the library to a page it doesn’t show any of my images. You can only see the loading icon spinning but nothing comes up.

    Things that I have already tried:
    1) Deactivate all plugins
    2) Update to latest theme Enfold 3.1.3 as of April 28 2015
    3) Delete the enfold theme on ftp and uncompressed a new copy
    4) Increase memory to 64mb through php.ini file
    5) tried wp theme #12 no luck as well.

    Please advice on how to fix this issue. I have exhausted all solutions within my knowledge and many hours wasted.

    Thanks in advance.

    April 29, 2015 at 8:39 pm #437005
    Yigit

    Hi jose!

    If issue occurs on default theme as well, please try re-installing WordPress.
    Also, Enfold latest version 3.1.4 was just released – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    April 30, 2015 at 7:05 pm #437700
    joselord

    Thanks Yigit! no luck with re-installing wordpress and also updating Enfold.

    May 4, 2015 at 1:22 pm #438860
    Andy

    Hi!

    if it’s not a theme related issue (as it is happening on default theme also), then we can’t do much. You should contact WordPress support.

    Cheers!
    Andy

    • This reply was modified 9 years, 7 months ago by Andy.
    May 4, 2015 at 11:02 pm #439391
    joselord

    @Andy

    This is beyond my knowledge in wordpress interface. You guys are masters in this area and thats why I started this post, to shed some light in such a common problem even among Enfold theme users. After all we live off wordpress.

    Any pointers in any area at this point is highly apreciated. I tryied everything with no luck. So frustrating.

    May 6, 2015 at 4:38 am #440089
    Ismael

    Hey!

    Please contact your hosting provider. Ask them to increase the following php settings:

    max_input_time = 60
max_execution_time = 120
upload_max_filesize = 64M
post_max_size = 64m
memory_limit = 256M

    Those are settings plus the recommended values.

    Regards,
    Ismael

    May 7, 2015 at 1:56 am #440709
    joselord

    Thanks @Ismael

    Contact my server provider (hostgator) and this are the settings that I currently have:

    safe mode = Off (cannot adjust)
    memory_limit = 256M (MAXIMUM)
    max_execution_time = 30 (MAXIMUM in seconds)
    max_input_time = 60 (MAXIMUM in seconds)
    post_max_size = 64M (MAXIMUM)
    upload_max_filesize = 64M (MAXIMUM)
    enable_dl = Off (cannot adjust)

    Do you think this settings are causing the conflict to upload the images? it was working perfectly 3 weeks ago.

    Thanks for the pointers.

    May 8, 2015 at 4:27 am #441356
    Ismael

    Hey!

    The settings looks OK. Try to completely delete the enfold theme then override it with a new one. If possible, override the WordPress installation as well.

    Best regards,
    Ismael

    May 9, 2015 at 5:40 pm #441970
    joselord

    Okay, solved. End up being a malicious code that I found by following these steps:

    Try checking the response of the AJAX request

      Enable WP_DEBUG
      In Google Chrome, open Chrome’s DevTools by right-clicking > “Inspect Element”
      Go to wp-admin/uploads.php
      Switch to “Network” tab and set filter to “XHR” (https://cloudup.com/ijJ4IYtHCSh)
      Reload page
      Select admin-ajax.php and switch to the Response tab

    I removed the malicious file and now I can upload images with no conflict. Thanks to your pointers I was able to ruled out and pinpoint the problem.

    May 11, 2015 at 5:21 am #442196
    Rikard

    Hi!

    Great, glad you got it fixed.

    Best regards,
    Rikard

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