Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • August 23, 2021 at 4:14 pm #1317999
    Mark Clover

    Hi, I’m unable to update to the latest version of Enfold. (Currently Version 4.8.6.2)

    In Enfold / Theme update I see this:
    ”
    Theme Updates
    No Updates available. You are running the latest version! (4.7.6.4)

    Check Manually
    Your PHP version: 7.3.23
    ”

    Checking Manually offers no update
    My Envato token has recently been validated

    Please note that I do not have ftp access and I am very uncomfortable deleting the theme and re-installing.
    If I understand correctly, this forum is the only way to get the support that we paid for?

    Thanks in advance for your help.

    August 24, 2021 at 6:30 am #1318080
    Rikard

    Hi Mark,

    Please try to install and configure this plugin: https://envato.com/market-plugin/. If that doesn’t help, then please include admin WordPress login details in private, so that we can have a closer look at your site.

    This forum is the only place where we provide support, yes.

    Best regards,
    Rikard

    August 24, 2021 at 9:20 am #1318093
    Mark Clover

    Hi Rikard,

    Thanks for clarifying.

    That plugin did the job. Thank you. :-)

    Mark.

    August 26, 2021 at 3:59 am #1318360
    Rikard

    Hi Mark,

    Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    August 26, 2021 at 7:58 am #1318397
    Mark Clover

    Please close.

    Thanks again.

    August 27, 2021 at 5:21 am #1318560
    Nikko

    Hi Mark Clover,

    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 6 posts - 1 through 6 (of 6 total)
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