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Posts
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Hi
Problems doing a manual upgrade.
I am used do doing these, normally no problems.
It’s NOT a permissions issue.I contacted cloudways and they came back with this:
Hi,
We have checked the site and its throwing theme error and the logs are given below:
[Thu May 03 10:35:40.440301 2018] [proxy_fcgi:error] [pid 18559] [client 127.0.0.1:48774] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /mnt/data/home/54602-44563.cloudwaysapps.com/bmhyjueaed/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /mnt/data/home/54602-44563.cloudwaysapps.com/bmhyjueaed/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8\n’
Kindly change this theme and use the working one and contact to theme developer on this issue as we do not provide application level support.
Your advice is appreciated
Richard
Hi Richard,
Please go to wp-content/themes/enfold/config-templatebuilder/avia-shortcodes folder and delete events_countdown.php file as it is a duplicate. That should solve the issue. If it does not, please post FTP and WP admin logins here privately so we can look into it :)
Best regards,
YigitWoops … I spoke too soon!
So the theme allowed me to updated via the ‘front end’I’ve posted the FTP credentials
I got the following
An error occurred while updating Enfold: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. images/.DS_Store, config-templatebuilder/.DS_Store, lang/ca.po, lang/ca.mo, lang/.DS_Store, includes/.DS_Store, config-wpml/wpml-mod.js, css/.DS_Store, css/admin-preview.css, config-woocommerce/woocommerce-mod-v26.js, js/avia-admin-preview.js, config-menu-exchange/config.php, images/layout/logo_modern.png, images/layout/search.png, config-templatebuilder/avia-template-builder/.DS_Store, config-templatebuilder/avia-shortcodes/tab_sub_section.php, config-templatebuilder/avia-shortcodes/tab_section.php, config-templatebuilder/avia-shortcodes/gallery_horizontal.php, includes/admin/.DS_Store, framework/images/.DS_Store, framework/php/.DS_Store, framework/php/class-gmaps.php, config-layerslider/LayerSlider/.DS_Store, config-templatebuilder/avia-template-builder/images/sc-tabsection.png, includes/admin/demo_files/.DS_Store, includes/admin/demo_files/minimal-photography.xml, includes/admin/demo_files/minimal-photography.php, includes/admin/demo_files/dark-photography.php, includes/admin/demo_files/dark-photography.xml, includes/admin/demo_files/enfold-2017.php, includes/admin/demo_files/enfold-2017.xml, config-layerslider/LayerSlider/locales/LayerSlider-hu_HU.mo, config-layerslider/LayerSlider/locales/LayerSlider-en_US.pot, config-layerslider/LayerSlider/locales/LayerSlider-fr_FR.mo, config-layerslider/LayerSlider/locales/LayerSlider-hu_HU.po, config-layerslider/LayerSlider/locales/LayerSlider-fr_FR.po, config-layerslider/LayerSlider/views/about.php, config-layerslider/LayerSlider/views/revisions.php, config-layerslider/LayerSlider/views/system_status.php, config-layerslider/LayerSlider/includes/slider_markup_setup.php, config-layerslider/LayerSlider/includes/slider_utils.php, config-layerslider/LayerSlider/templates/tmpl-importing.php, config-layerslider/LayerSlider/templates/tmpl-popup-example-slider.php, config-layerslider/LayerSlider/templates/tmpl-import-templates.php, config-layerslider/LayerSlider/templates/tmpl-upload-sliders.php, config-layerslider/LayerSlider/templates/tmpl-embed-slider.php, config-layerslider/LayerSlider/templates/tmpl-static-layer-item.php, config-layerslider/LayerSlider/templates/tmpl-popup-presets-window.php, config-layerslider/LayerSlider/templates/tmpl-add-slider-list.php, config-layerslider/LayerSlider/templates/tmpl-transition-gallery.php, config-layerslider/LayerSlider/templates/tmpl-add-slider-grid.php, config-layerslider/LayerSlider/templates/tmpl-revisions-welcome.php, config-layerslider/LayerSlider/templates/tmpl-2d-transition.php, config-layerslider/LayerSlider/templates/tmpl-revisions-history.php, config-layerslider/LayerSlider/templates/tmpl-3d-transition.php, config-layerslider/LayerSlider/classes/class.ls.popups.php, config-layerslider/LayerSlider/classes/class.ls.revisions.php, config-layerslider/LayerSlider/avia-samples/.DS_Store, config-layerslider/LayerSlider/wp/tinymce_l10n.php, config-layerslider/LayerSlider/wp/scripts_l10n.php, config-templatebuilder/avia-template-builder/assets/js/avia-tab-section.js, includes/admin/demo_files/demo_images/enfold-2017.jpg, includes/admin/demo_files/demo_images/minimal-photography.jpg, includes/admin/demo_files/demo_images/dark-photography.jpg, framework/images/icons/new/.DS_Store, (Email address hidden if logged out) , (Email address hidden if logged out) , (Email address hidden if logged out) , config-layerslider/LayerSlider/static/air-datepicker/datepicker.min.css, config-layerslider/LayerSlider/static/air-datepicker/datepicker.min.js, config-layerslider/LayerSlider/static/codemirror/AUTHORS, config-layerslider/LayerSlider/static/dashicons/dashicons.css, config-layerslider/LayerSlider/static/dashicons/dashicons.woff, config-layerslider/LayerSlider/static/dashicons/dashicons.ttf, config-layerslider/LayerSlider/static/dashicons/dashicons.svg, config-layerslider/LayerSlider/static/dashicons/dashicons.eot, config-layerslider/LayerSlider/static/public/front.css, config-layerslider/LayerSlider/static/public/front.scss, config-layerslider/LayerSlider/static/shuffle/shuffle.min.js, config-layerslider/LayerSlider/static/minicolors/jquery.minicolors.transparent.png, config-layerslider/LayerSlider/static/minicolors/jquery.minicolors.min.js, config-layerslider/LayerSlider/static/minicolors/jquery.minicolors.png, config-layerslider/LayerSlider/static/minicolors/jquery.minicolors.js, config-layerslider/LayerSlider/static/minicolors/jquery.minicolors.css, config-layerslider/LayerSlider/static/layerslider/css/layerslider.css, config-layerslider/LayerSlider/static/layerslider/js/layerslider.transitions.js, config-layerslider/LayerSlider/static/layerslider/js/greensock.js, config-layerslider/LayerSlider/static/layerslider/js/layerslider.kreaturamedia.jquery.js, config-layerslider/LayerSlider/static/layerslider/overlays/grid_stripes_left.png, 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config-layerslider/LayerSlider/static/codemirror/addon/search/search.js, config-layerslider/LayerSlider/static/codemirror/addon/search/matchesonscrollbar.js, config-layerslider/LayerSlider/static/codemirror/addon/search/jump-to-line.js, config-layerslider/LayerSlider/static/codemirror/addon/merge/merge.css, config-layerslider/LayerSlider/static/codemirror/addon/merge/merge.js, config-layerslider/LayerSlider/static/codemirror/addon/mode/overlay.js, config-layerslider/LayerSlider/static/codemirror/addon/mode/simple.js, config-layerslider/LayerSlider/static/codemirror/addon/mode/multiplex.js, config-layerslider/LayerSlider/static/codemirror/addon/mode/multiplex_test.js, config-layerslider/LayerSlider/static/codemirror/addon/mode/loadmode.js, config-layerslider/LayerSlider/static/codemirror/addon/scroll/simplescrollbars.css, config-layerslider/LayerSlider/static/codemirror/addon/scroll/annotatescrollbar.js, config-layerslider/LayerSlider/static/codemirror/addon/scroll/simplescrollbars.js, config-layerslider/LayerSlider/static/codemirror/addon/scroll/scrollpastend.js, config-layerslider/LayerSlider/static/codemirror/addon/tern/tern.css, config-layerslider/LayerSlider/static/codemirror/addon/tern/tern.js, config-layerslider/LayerSlider/static/codemirror/addon/tern/worker.js
Hi,
I deleted Enfold folder and re-uploaded it however your site is still down. I am getting permission error trying to delete cache folder/files. If there is a server side caching, could you please try flushing it?
Best regards,
YigitThanks.
I’ve flushed now cloudflare (development mode) + redis + varnish.
I’ve asked cloudways to look at this now.
I’ll report back.
Thanks
RichardCloudways have had another look and are stating it’s a theme issue as follows
We have cleared the cache from server level . But while accessing the site the following error log is being generated that indicates an issue with the current theme of the site.
[Fri May 04 11:30:11.774072 2018] [proxy_fcgi:error] [pid 8125] [client 127.0.0.1:42800] AH01071: Got error ‘PHP message: PHP Notice: Use of undefined constant \xe2\x80\x98avia_template_builder_custom_css\xe2\x80\x99 – assumed ‘\xe2\x80\x98avia_template_builder_custom_css\xe2\x80\x99′ in /mnt/data/home/54602-44563.cloudwaysapps.com/bmhyjueaed/public_html/wp-content/themes/enfold-child/functions.php on line 8\n’, referer: https://www.easytravelclinic.com.au/xmlrpc.php
[Fri May 04 11:30:16.519021 2018] [proxy_fcgi:error] [pid 8128] [client 127.0.0.1:42802] AH01071: Got error ‘PHP message: PHP Notice: Use of undefined constant \xe2\x80\x98avia_template_builder_custom_css\xe2\x80\x99 – assumed ‘\xe2\x80\x98avia_template_builder_custom_css\xe2\x80\x99′ in /mnt/data/home/54602-44563.cloudwaysapps.com/bmhyjueaed/public_html/wp-content/themes/enfold-child/functions.php on line 8\n’We would appreciate if you could check that with the developer of yours and let us know if there is anything that we could do in getting that sorted on server level.
Hi,
From the error code it seems like it’s coming from “bmhyjueaed” installation and not “easytravelxx7g”. I am now deleting Enfold theme on “bmhyjueaed” and will re-upload after that.
Best regards,
YigitThe website still doesn’t load properly https://www.easytravelclinic.com.au/
I could revert to a previous version like I did on the first post a week ago (I gave up then)
But the concern is that I won’t be able to upgrade for some reason in future.
Thanks for your ongoing help to resolve this.
I can go back to cloudways again but they did state it was a theme issue with the above reports.
I will just ask them again though.
Thanks
Richard
The final issue is this
The website loads but I get this warning at the top:
Notice: Use of undefined constant ‘avia_template_builder_custom_css’ – assumed ‘‘avia_template_builder_custom_css’’ in /mnt/data/home/54602-44563.cloudwaysapps.com/bmhyjueaed/public_html/wp-content/themes/enfold-child/functions.php on line 8
So I removed line 8 of the child theme which is this:
add_theme_support(‘avia_template_builder_custom_css’);
And the website not loads correctly.
YOUR OPION PLEASE
IS THIS REQUIRED IN FUNCTIONS.PHP of child theme:add_theme_support(‘avia_template_builder_custom_css’);
Thanks
Richard
The reason for asking is that I wants to future-proof the site as much as possible without future hiccups.
Also another site has problem updating.
I’m not sure where I got this child theme funcdtions.php code from … I think it’s in the enfold default child theme so am a bit unsure what to do …. what does this code doe?add_theme_support(‘avia_template_builder_custom_css’);
Hi Richard,
That code should not be necessary, so you can safely remove it. If you want to activate the custom CSS class field then you can refer to this: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
Best regards,
Rikard
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