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  • November 7, 2019 at 4:56 pm #1154681
    J P

    Hello,

    My enfold theme tells me the following:
    Update Available!
    A new Version (4.6.3.1) of your Parent Theme (Enfold) is available! You are using Version 4.6.2.
    See what’s new in change log. Do you want to update?

    When I try to run the update I get the following message:
    The update process is starting. This process may take a while on some hosts, so please be patient.
    Enabling Maintenance mode…
    Updating Theme Enfold (1/1)
    An error occurred while updating Enfold: Update package not available.
    Disabling Maintenance mode…
    All updates have been completed.
    Go Back to Enfold Child Theme Panel

    I have validated my Envato private token so I dont understand what the problem is.
    Can someone assist or point me to a solution?

    Thank You,

    Joe

    November 8, 2019 at 12:16 pm #1154951
    Rikard

    Hey Joe,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 18, 2019 at 6:19 pm #1157931
    J P

    My apologies, I just saw this message. I am including the admin info in the private content section.

    Thank You for your help!

    Joe

    November 18, 2019 at 6:29 pm #1157934
    J P

    Hi Rikard,

    I figured it out, I was signed into the wrong account. I have this theme installed on a dozen sites, I had to resigning to get the right token. Sorry to have wasted your time!.

    Joe

    November 19, 2019 at 1:09 pm #1158138
    Rikard

    Hi Joe,

    Thanks for the update, I’m glad to hear that you found the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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