Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 3, 2019 at 3:08 am #1062096
    abortolotti

    Hi there,

    on the following page: TWHOLM-Contact I’m unable to show the contact form title I added in the backend.
    I wrote “How Can We Help You?” and it shows “TWHOLM – Home” instead.
    See below:
    Contactcontact

    Can you help?

    Thank you so much!

    Antonio

    February 5, 2019 at 12:23 pm #1063131
    abortolotti

    Hi there, any news on the above issue? Thank you

    Antonio

    February 5, 2019 at 7:10 pm #1063255
    Victoria

    Hi Antonio,

    Hmm…. that is very weird.

    Which version of php are you running?

    Best regards,
    Victoria

    February 5, 2019 at 10:24 pm #1063375
    abortolotti

    Hi @Victoria,

    I’m running PHP 5.6.40

    February 5, 2019 at 10:44 pm #1063389
    abortolotti

    I just upgraded to php 7.2.14

    February 7, 2019 at 10:47 pm #1064326
    Victoria

    Hi Antonio,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Also, could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
    https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    I want to try to make a test page using the shortcode and see if it happens there too.
    Best regards,
    Victoria

    February 12, 2019 at 12:45 pm #1065932
    abortolotti

    Hi @Victoria,

    I did deactivate all plugins but nothing happened, so I reactivated them.

    I’m having a few issues as well activating the ALB, so if you could do that for me I allow you to do that.

    Thank you so much for your help!

    February 15, 2019 at 5:38 am #1067287
    Ismael

    Hi,

    Thanks for the update.

    Can we deactivate the plugin while looking for the issue? I checked the contact form shortcode file but I didn’t find anything unusual there.

    Best regards,
    Ismael

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