Unable to reply in Forum – need help via email

[Verena Pichler]

Hello,

I have already sent a request twice regarding an issue with the Enfold theme, but each time my message was automatically forwarded to the forum, where it was answered. Unfortunately, I can’t reply there because I’m unable to log in.

I’m helping a friend who purchased the Enfold theme – she’s currently sick, so I’m trying to solve this for her without bothering her for the login details. I can provide screenshots or any proof that she owns the product if needed.

Another issue is that I can’t upload screenshots of the problem through the current contact form, so it’s difficult to properly explain the issue there. Here’s a link to a screenshot showing the problem:
👉 https://ibb.co/FLMRfFNw

Would it be possible to continue this conversation via email instead of the forum? That would really help me resolve the issue for her.

Thank you so much for your understanding and support!

Best regards,
Verena Pichler

[Ismael]

Hey Verena Pichler,

Thank you for the inquiry.

Looks like there’s a builder shortcode inside a Text Block element. Could you clarify why the Text Block shortcode was placed within another Text Block? We may need to inspect the site to better understand the issue. Please create a test page and share the URL in the private field.

Hope your friend gets well soon.

Best regards,
Ismael

[Author]

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