Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • March 4, 2019 at 8:47 am #1074227
    Dean
    Guest

    Hi, I am having issues with logging in to the support panel.It is not sending me a password reset. The username I am using is MaritzaPB. Please assist.

    March 4, 2019 at 11:35 am #1074294
    Yigit

    Hi,

    Thanks for contacting us!

    We do have MaritzaPB user in our database however your email is not matching. Could you please post your purchase code in private content field so we can reset your forum account? :)

    Best regards,
    Yigit

    March 5, 2019 at 8:47 am #1074718
    Dean
    Guest

    Hi Yigit,

    Thanks for getting back to me, I have pasted my purchase code in the private content field.

    March 5, 2019 at 11:28 am #1074785
    Yigit

    Hi,

    Thanks for sharing! It seems like that purchase code was not registered. Please use it to register your account here – https://kriesi.at/support/register/ and let us know if you do not receive your password :)

    Best regards,
    Yigit

    March 5, 2019 at 11:33 am #1074790
    Dean
    Guest

    Hi Yigit,

    I did try that already, it tells me this no matter what email address I use: “ERROR: THIS USERNAME IS ALREADY REGISTERED. PLEASE CHOOSE ANOTHER ONE.”

    March 5, 2019 at 11:39 am #1074793
    Yigit

    Hi,

    Please see private content field below :)

    Best regards,
    Yigit

    March 5, 2019 at 12:18 pm #1074826
    MaritzaPB

    Hi Yigit,

    Thanks you I am logged in now. Can you please advise how I can log support threads as I do not see the option.

    March 5, 2019 at 12:37 pm #1074844
    Yigit

    Hi,

    You can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

    Best regards,
    Yigit

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