Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 2, 2020 at 1:34 pm #1257587
    Hasse-

    Hi!

    I have an old version of enfold, and I didn’t get the logins of my account on themeforest. So, I have purchased enfold again, as I wanted to get a new up to date version of the theme. I have tried to upload the new zip file of the theme but It didn’t work, I’m getting the following message.
    “The link you followed has expired.” Could you please support?

    • This topic was modified 4 years, 1 month ago by Hasse-.
    November 2, 2020 at 5:00 pm #1257651
    cherrmann

    Please check your maximum upload file size which is shown on the “Media > Add New” page. Also also be aware to upload the theme file only, not the full package from themeforest.

    November 2, 2020 at 7:41 pm #1257680
    Hasse-

    It didn’t work.
    The Enfold Theme Options also don’t work for me. I have also tried different ways based on this this article https://kriesi.at/documentation/enfold/install-enfold-theme/#why-child-theme . Also nothing worked for me.
    Could you please assist?

    November 2, 2020 at 10:25 pm #1257728
    cherrmann

    Please go to yourdomain/wp-admin/site-health.php?tab=debug and copy the report here – you may prefer to do so in private, but in that case I won’t be able to help further, since I’m not part of the official team.

    November 3, 2020 at 8:21 am #1257891
    Rikard

    Hi Hasse-,

    Please share WordPress and FTP login details in private so that we can install the theme for you. Thanks to @cherrmann for helping out :-)

    Best regards,
    Rikard

    November 3, 2020 at 4:41 pm #1258056
    Hasse-

    Thanks! I solved the issue. :)

    • This reply was modified 4 years, 1 month ago by Hasse-.
    November 3, 2020 at 5:03 pm #1258060
    Yigit

    Hey,

    Glad you figured it out! :)

    Please let us know if you have any other questions or issues and enjoy the rest of your day!

    Cheers!
    Yigit

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